Office Admin

Course Outline

(13 week program)

This 13 week program tracks directly to the essential skills identified by Human Resource Development Canada and provides training that allows graduates to be successful in the highly demanding field of
Administrative Professionals. The course provides graduates with the highly sought IC3 (Internet and Computing Core Certification) Certification, which proves to potential employers that they possess the skills necessary to be a productive member of the organization.

Computing Fundamentals
This module provides the knowledge and skills required to identify different types of computers, the components of a personal computer (including internal components such as microprocessors) and how these components work together. The module also provides the knowledge and skills relating to computer storage as it applies to hardware components like floppy and hard disks and performance as it applies to processor speed and memory.

Keyboarding Skills
This module teaches the fundamentals of keyboarding with a focus on developing accuracy and speed. Successful       completion of this course will result in a keying speed of 50 words per minute or higher.

Key Applications                   
This module provides the knowledge and skills                    
required to perform functions common to all Microsoft Windows applications with an emphasis on the common functionality between the three main Microsoft Office applications: Microsoft Word, Excel, and PowerPoint. Elements include the ability to start and exit either the Word, Excel, or PowerPoint application, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.

Living Online
This module provides the knowledge and skills required to identify common terminology associated with computer networks and the Internet, components and benefits of networked computers, the difference between different types of networks (LAN and WAN), and how computer networks fit into other communications networks (like the telephone network).

Microsoft Word
This course demonstrates advanced features of Word to produce professional documents, manage large files, work with web documents, collaborate with others, and merge data together.

Microsoft Excel
The main objective of this course is to introduce students to the advanced features of Excel. Students will learn and practice features that can increase productivity by using many of the built in features to format, analyze, calculate or protect worksheets.Students will also learn how to set up worksheet data on web pages as well as how to use data from other programs in Excel

Customer Service
This module provides a foundation for customer service and also focuses building life-long customer relationships through the development of positive customer-care approaches.The Customer Service module provides the guidelines for emerging technologies such as Internet Chat. Students will develop the foundation customer care skills needed to provide excellence in service using hands-on, interactive, scenario based modules.

Business Communication
This module teaches the fundamentals of Business communication as a discipline. Students will study the process of communication in the business context; allowing them to make better choices in their communication.

Business Etiquette & Professionalism
This program introduces students to concepts and practices of proper etiquette in a business and professional environment. Students will discuss etiquette and protocol for telephone and “in-person” interaction. Multi-cultural challenges and netiquette (online etiquette) will also be covered.

Career Search Techniques

Industry Practicum