The Help Desk Support Technician diploma program is designed to prepare you for a career in IT in less than a year. You will learn to manage, maintain, and support a corporate network utilizing Microsoft Server and Windows Clients.  The program is comprised of practical subjects and focuses specifically on hands-on training, providing you with the knowledge and experience to transition easily into the workforce. 

Take this course at one of the following campuses
  • calgary
  • edmonton
  • online

Program Highlights

The Help Desk Support Technician diploma program is a fast-paced program that is designed to provide you with the skills and knowledge to support users of computer systems and software applications.  

The program combines practical training with hands-on learning to ensure you have the skills and ability to adapt to your workplace upon graduation.

You will also have te option to write a limited number certification exam(s) pending course outcome.

  • Learn the hardware and operating system principles of CompTia A+, the industry leading IT certification
  • Learn about the basic computer concepts and operation including an overview of PC hardware standards such as motherboards, CPUs, memory, expansion cards and power supplies
  • Learn basic networking theory, and the safety procedures and concerns when working in a network environment
  • Develop your knowledge in Windows Client Configuration including how to install and configure a Microsoft server, understand the importance of AD DS in Microsoft-based domain networks and the configuration of IPV4 and IPV6
  • Explore Linux+, the central operating system for much of the world's IT infrastructure. Learn Linux command line, basic maintenance, installation and configuration of workstations and networking
  • Develop your skills and knowledge in Network+ including installations and management
  • Develop your skills and knowledge in Security+, the industry certification that is globally trusted to validate foundational vendor-neutral IT security knowledge and skills


Help Desk Support Technician Practicum

This program includes a compulsory 4-week full-time practicum where you will be able to apply firsthand the concepts and skills learned during the program.

what you could be earning in less than one year$27,616 - $47,166wage data taken from: payscale.com
program duration36 Weeks

  • Benefit from hands-on learning in a small-class environment
  • Get to know your industry-experienced instructors and benefit from their insight and on-the-job experience
  • Multiple intakes throughout the year allows you to start the program whenever you are ready 
  • Lifetime career services are available to help you conduct a thorough job search and to connect you with employers of your chosen field
  • Financial assistance is available to students who qualify




Career Opportunities

Career opportunities exist for Helpdesk Support Technicians in organizations of all sizes and industries as:

  • User Support Technician
  • Help Desk Technical Agent
  • Help Desk Technical Support
  • IT Support Technician
  • Desktop Support
  • Computer Network Technician

Let’s Get Started

or call (587) 794-4476