Refund Policy

This policy governs refunds and withdrawals for all Robertson College certificate and diploma programs. It applies to all delivery formats: in-person, hybrid, and fully online.

The withdrawal date used to calculate any applicable refund is the date Robertson College receives the completed Withdrawal Request Form, not the date you last attended class.

Refund schedule

Refunds are calculated based on how far you are into the program at the time of your official withdrawal. The schedule below applies to all programs unless otherwise specified in your enrolment agreement.

Example calculation

A 31-week Health Care Aide program starts on March 2. The student submits a Withdrawal Request Form on April 6–5 weeks, or roughly 16% of the program, into the term. This falls within the “10% to 25% of program” band, so the student receives a 50% tuition refund. The registration fee is non-refundable at this point.

Exceptions and special circumstances

Robertson College may grant exceptions to the standard refund schedule in cases of documented medical emergency, bereavement, or other serious personal circumstances. Exceptions are not automatic and must be requested in writing with supporting documentation.

• Medical withdrawal: requires physician documentation; full or partial refund considered on a case-by-case basis.
• Bereavement: requires documentation; processing time is 5–10 business days.
• Program cancellation by Robertson College: full refund of all fees paid.

How to request an exception

A 31-week Health Care Aide program starts on March 2. The student submits a Withdrawal Request Form on April 6 — 5 weeks, or roughly 16% of the program, into the term. This falls within the “10% to 25% of program” band, so the student receives a 50% tuition refund. The registration fee is non-refundable at this point.

How to apply for a refund

Refund processing begins once Robertson College receives your completed Withdrawal Request Form and all required documentation. Processing takes 10–15 business days from receipt of the completed form.

1. Download and complete the Withdrawal Request Form.
2. Attach any required supporting documentation (if applicable).
3. Submit the form to student services by email at
   [email protected] or in person at your campus.
4. You will receive a confirmation email within 2 business days.
5. Refund is processed within 10–15 business days of confirmation.