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Make a Difference as a Medical Office Assistant

School of Health January 20, 2019

Every profession within the medical sector must work together to bring patients and their families the care they deserve. Medical office assistants are an integral part of this care, even if the work they do isn’t as obvious as the tasks performed by doctors, or nurses.


At Robertson, our Medical Office Assistant Diploma Program prepares students with skill sets that will allow them to work in any medical office. For this reason, students find meaningful careers in a range of medical environments, performing high-level tasks that help keep businesses operational.


Below are the top reasons medical office assistants make a difference through the work they do everyday.


1. Support Doctors and Nurses with Daily Tasks

Your most important responsibility as a medical office assistant will be to support the doctors and nurses in their roles. This might consist of taking patient’s vitals before an appointment, preparing an examining room, asking patients questions to learn about their reason for visiting a doctor, and other tasks designed to make appointments run smoothly.

In our Medical Office Assistant Diploma Program we take students through the tasks they will perform to support doctors and nurses so that they’re equipped with well rounded medical office assistant skills.


2. Answer Patient Questions and Respond to Changes in Their Vitals

As a medical office assistant, you will most likely be the first point of contact for patients entering the office. After you check them in and answer any questions they may have about their appointment, they will be in your care until they’re seen by the next health care professional.

This means it’s your responsibility to ensure their well-being during this timeframe and monitor any changes in their condition. This is one of the many reasons medical office assistants require proper training – in order to develop important, and potentially life-saving, medical office assistant skills.


3. Maintain Patient Records

 In our Medical Office Assistant Diploma Program, instructors train students on the electronic platforms used within the medical industry to store patient records.

Having a strong grasp on these programs is vital to the functioning of a medical office as patient records are a key reference point for doctors and nurses looking to create impactful care plans. Some offices still rely on paper records but more and more medical offices are transitioning to electronic models.


4. Coordinate Patient Appointments

In almost all medical offices, coording appointments is a frequent task within the job description. This task may seem straightforward but patients could have complicated needs and questions you will be forced to field.

Learning how to clearly communicate to patients about the expectations of their appointments is thoroughly covered in our Medical Office Assistant Diploma Program as there are all kinds of nuances about this task that make it more complicated than it seems.

For example, explaining to patients how to fast before their appointment, explaining complex medical terminology, and other responsibilities that showcase how medical office assistants make a difference in the lives of the individuals they support.  


5. Oversee Office Needs

Like any office environment, a medical office requires regular maintenance to ensure it has the necessary supplies it needs to function. This is one of the reasons why organization is a good quality to have for anyone thinking of becoming a medical office assistant.

Tasks that fall under office maintenance include ordering new office and medical supplies, organizing patient files, sending out communications on behalf of doctors and other medical professionals, coordinating payments with various vendors, as well as other responsibilities aimed at keeping the business operational.



Hopefully these points have demonstrated how the work of medical office assistants makes a difference in the lives of patients and other health care professionals. Because of the high-level tasks performed by individuals within this profession, it’s important their training provides them with a strong grasp on key medical office assistant skills. Robertson’s Medical Office Assistant Diploma Program produces grads with confidence in their training. Talk to a Student Admissions Advisor today about this program or any of our other Health Care Diploma Programs.


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