School of Business

Administrative Office Assistant Diploma Program

Knowledge and skills for a successful career. Gain the essential oral and written business communication skills to successfully manage any office environment.

Program Delivery


Program Overview

The Robertson College Administrative Office Assistant program will provide you with an understanding of office procedures as well as the skills required to meet the needs of a variety of office environments.

Employer Testimonials

“I have been recruiting for 14 years. There is a large demand for strong administrative professionals with the technological skills and transferable skills in many industries. Robertsons provides the skills that are in demand, the career preparation that is valuable in the job search as well as the dedication to do well.” Swift Bridge Acquisitions

This program is licensed under Alberta’s Private Vocational Training Act (PVTA) and Manitoba’s Private Vocational Institutions Act (PVIA).

  • Gain basic knowledge of office procedures including organizing meetings/conferences, leadership, teamwork and more
  • Develop professional business skills necessary to communicate in a dynamic workplace
  • Learn proper typing techniques and improve your keyboarding accuracy
  • Learn to perform functions common to all Microsoft Windows applications including Word, Excel, and PowerPoint

Upon completion, you will have gained an understanding of office procedures and developed transferable skills that can be applied to a number of office settings.  You will also be knowledgeable in administrative procedures, business communication, customer service and computer fundamentals.

Program Delivery

Online Learning

  • Study on your own schedule with the option to attend live lectures throughout the week to connect with your instructor.
  • Remote learning doesn't mean you're doing it on your own! You will always have the support of your instructors and education team through video calls, discussion boards and more.
  • Brightspace helps you stay on track and hold you accountable while giving you flexibility.

Visit our Online Learning to learn more about this delivery format.

Program Details

Quick Facts



25 Weeks (6 months)



2 Weeks
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Admission Requirements

Our admissions agents can work with you to ensure you meet the program’s criteria. This program is not currently open to International Students. Need advice? A Student Admissions Advisor is here to support you.

Contact Admissions

Career Opportunities

Graduates will find employment in businesses of all sizes, in the private and public sectors, and across a variety of industries.

  • Administrative Assistant
  • Administrative Professional
  • Executive Assistant
  • Office Assistant
  • Office Clerk
  • Receptionist
  • Secretary

Related Reading

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You could be earning in less than a year

Navigate Your Career with Workforce

At Workforce, we commit to your success from enrolment to graduation and beyond. Our dedicated team of experts will provide you free lifetime career services — whether you need help securing a practicum placement, building a compelling resume, preparing for interviews and everything in between. No matter where your career journey takes you, we’ll be here, supporting you every step of the way.

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Next Start Dates

Online on your own time with 3 real-time optional sessions per week with your instructor.

July 29, 2024
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August 26, 2024
Apply Today

New start dates are being released all the time. Contact us for more dates.

Topics of Study

Administrative Office Procedures - 60 hours

This course introduces the student to a variety of office procedures that are essential to a smooth and efficient operation. Students will learn to manage data and record management systems as well as appropriate file organization. Project management skills combined with general office skills provide a foundation on which to manage daily, weekly, and monthly tasks. Students will also learn how to plan meetings and conferences, and make travel arrangements.


Business Communications - 60 hours

Communication remains an essential skill sought by employers, regardless of discipline or field of study. Using a practical approach, students develop strong oral, written, body language and presentation skills to become effective business communicators. Learners will continue to strengthen professional writing, speaking, reading, listening skills, as well as using technology to communicate professionally in a business context. In addition, learners will use communication technology tools to support operations in the workplace.


Business Management Skills - 60 hours

General business office management skills such as accounting, problem-solving, and basic sales and marketing techniques are essential to any office. Students will learn these business skills as they relate to the specific profession.

Career Preparation - 40 hours

This course introduces learners to career preparation strategies.  Learners will be introduced to job search strategies, interviews and other career management strategies.

Customer Service - 20 hours

This course provides a foundation for customer service, and recognizes that clients and colleagues can all be considered customers. Focus is on building customer relationships through the development of positive customer care approaches that includes respect for diversity and ensures organizational integrity.

Digital Technology - 60 hours

This course allows students to understand, communicate, and adapt to a digital world as it impacts their personal life, society, and the business world. Students will learn to use electronic tools, systems, devices and resources in a business environment to enhance communication and business opportunities.

Keyboarding - 20 hours

Students will learn the fundamental skills to become proficient in keyboarding techniques, achieving 40 words per minute with three errors or less.

Microsoft Office Applications - 80 hours

This course will prepare students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.


Professionalism - 40 hours

Being a professional in a professional workplace ensures a positive first impression, successful interpersonal relationships and a lasting reputation. This course provides training in leadership skills that ensure adaptability to a continually changing work environment. Topics covered include initiative, teamwork and continuous learning.

Workplace Health and Safety - 20 hours

Administrative Office Assistants are responsible for creating a safe work environment while engaging in self-protection to maintain their own health and well-being. Students will learn how to set up and maintain a safe work environment when working alone and/or with clients and colleagues. Universal precautions and infection control techniques will also be covered. Students will explore ergonomically sound work practices.

Practicum or Practical Project - 80 hours

The practicum or practical project component of the Administrative Office Assistant program is required for students in order to gain and apply the knowledge and skills learned throughout all other courses in the program. Students will gain confidence in skills as they progress. All program competencies are practiced and evaluated by the practicum employer(s) or mentor.

Learning Experience

Have the flexibility to live your life while going to school with our half-day classes. Our flexible start dates and small class sizes give you plenty of opportunities to learn when it’s best for you and gain the hands-on skills to succeed in any industry.

Industry-Leading Instructors
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.

Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation and networking.

How It Works

Getting Started

Our flexible start dates give you plenty of opportunities to plan for school and live your life around it.

Taking the Course

All Robertson Online courses are hosted on Brightspace, an online platform designed to give you everything you need to succeed in remote learning.

Entering the Workforce

Our programs set you up to adapt to industry changes and thrive in our modern digital workforce.

Visit the How It Works page to learn more about our online student experience. To learn more about how Brightspace gives you everything you need to succeed in your online courses, click here.

Tuition & Fees

Photo of the exterior of Robertson College
Estimated Total CA$9,995

Total amount is inclusive of all program registration fees, training completion fund, ebooks and courseware. The tuition amount for Manitoba enrolment contracts also encompasses a Training Completion Fund (TCF) fee.

Financial Assistance and Funding

Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.

Questions about tuition and funding?

Contact Admissions


The practicum is an essential part of a learner’s program. It is both a graduation requirement and an extension of in-class learning. The practicum asks you to apply the skills, theories, and concepts that you learned in your classes in an entry-level work experience situation. 

Practicum must begin and end within the dates outlined in your program schedule and enrolment contract. Practicum is a full-time, unpaid commitment, and is jointly-procured — where you work directly with our Practicum team to obtain a training-related placement.  Your active participation with our Practicum team in the search for your practicum placement will enhance your career development skills, industry networking opportunities, and professional communication skills.

Let's Get Started

Simply fill out the form below and one of our Student Advisors will provide any extra information you need and get your account activated as early as today.

Speak with admissions
1 (855) 333-9319
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Program Availability

This program is neither available on campus or via Robertson Online.

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