Robertson / Programs / Community Support Worker

Community Support Worker Online Diploma Program

This diploma program will help you to acquire the knowledge and develop the skills necessary to provide physical, psychological, and social support to individuals across their lifespan.

Apply for this Program

Upon graduation, you will be able to provide safe and competent support for those in need. You will be able to pursue meaningful work in a public or private setting. This career choice will allow you to make a difference in the lives of others.

Program Overview

  • Learn about adolescent growth and the issues that are relevant at each stage of development including puberty, sexual development and awareness, and physical, cognitive and social development
  • Explore the social, cultural and environmental issues that affect the development of a child
  • Understand the nature of addiction and become familiar with the major substances of abuse and their impact on the body
  • Understand the mental and social aspects of aging, including their effect on information processing, relationships, personality and more
  • Understand the impact of chronic illness and developmental disabilities on aging and social work for persons with disabilities
  • Learn counseling and support techniques for working with children, youth, and adults
  • Acquire the knowledge and skills to implement Applied Behavioural Analysis (ABA) care plans for adults and children
  • Develop the essential knowledge, skills, and attributes needed to provide excellent palliative care to those who are dying as well as providing support for their families
  • Explore the causes, occurrences, and theories of the more common forms of mental illness
  • Develop the knowledge and skills to perform psychosocial rehabilitation and care planning for individuals and families dealing with mental illness


  • Child / Youth Care Worker
  • Case Manager
  • Teen Pregnancy Worker
  • Parenting Support Worker
  • One to One Worker
  • Women’s Shelter Worker
  • Family Place Worker
  • Newcomers Service Worker
  • Adult Care Worker
  • Support Worker
  • Community Access Worker;
  • Youth Support Worker

Topics of Study

Supported Educational Assistant - 40 hours

In this course students will become acquainted with the dimensions and instructional strategies of quality inclusion support and understanding of special needs.

Essential Life Skills - 20 hours

In this course, students will learn to assist clients to be as independent as possible with supporting them with the instrumental activities of daily living.

Introduction to Human Services - 40 hours

In this course students will be introduced to social programs and services, and effective social work practices within well-defined populations.

Counselling Theories - 40 hours

In this course, students will gain a general overview of the counselling theories/therapies upon which psychology is based, as well as how they are utilized in various counselling situations.  These counselling theories will be explored from historical, modern and multicultural perspectives.

Understanding Addictions - 60 hours

Students will become familiar with substance abuse and counselling.  The course will focus on treatment setting and planning, as well as the continuum of care provided.

Psychosocial Rehabilitation and Care Planning - 40 hours

In this course, students will review development through the lifespan from prenatal to elderhood. We will examine physical, intellectual, social, and emotional growth in each stage, emphasizing that development results from the interdependence of these areas at every stage.

Applied Behavioural Analysis - 20 hours

This course is designed to provide the learner with the skills and knowledge to understand and apply behavioural analysis interventions to globally challenged individuals to have inclusion into main stream classroom or society.

Mental Health - 60 hours

In this course, students will learn about different kinds of mental health issues and how to support individuals living with mental health issues.

Intellectual and Developmental Disabilities - 20 hours

In this course, students will learn to recognize the characteristics of several developmental, intellectual, and learning disabilities.

Group Counselling Foundations - 20 hours

In this course, students will be introduced to the some of the strategies and skills used to lead or participate in groups effectively, in counselling situations.

Gerontology and End of Life Care - 40 hours

In this course students will be introduced to developmental theories in aging to help them understand the psychosocial applications to growing old in our society. Students will also be introduced to the strategies necessary to provide emotional and physical support to the dying person and their family.

Self Care - 40 hours

This course introduces students to self care strategies which reduce stress and promote personal and professional wellness.

Family Systems Theory - 40 hours

Students will become familiar with the systems theory of counselling, family therapy. The course will focus on theory of family counselling, as opposed to individual counselling, and some of the major models involved. The course will also focus on problems as a part of a system.

Child and Adolescent Growth and Development - 80 hours

This course presents a comprehensive overview of the developmental changes of children and adolescents.  This course will also provide an in-depth study of social, cultural and environmental issues that affect the development of the children and adolescents.

MS Office Applications - 80 hours

This course will prepare students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.

Career Preparation - 40 hours

In this course, students will be introduced to strategies for a successful job search, interview and career management. 

Interpersonal Communication, Recording and Reporting - 40 hours

In this course, students will learn how to improve their interpersonal communication skills, manage challenging relationships, and objectively record their observations and interactions with clients.

Youth at Risk - 40 hours

This course is designed to provide the learner with the skills and knowledge to assist children and youth dealing with special concerns. The focus will be on acquiring a basic understanding of at-risk issues and potential treatment strategies, including intervention with children with specific social challenges. 

Ethical Practice and Legislation - 20 hours

This course emphasizes the personal application of a problem-solving approach to ethical dilemmas and encourages active learning as the student increases their understanding about ethics in their work setting.

Indigenous Studies - 20 hours

In this course students will increase their insight into Indigenous beliefs, traditional ways of life, and the history of colonization in Canada.

Understanding Cultural and Social Differences - 40 hours

In this course, students will be introduced to the worldviews of diverse groups of people in Canada and the multi-cultural counselling competencies, including alternative holistic approaches, needed for working with these diverse groups.

Community Support Worker Practicum

You will participate in a 4-week work practicum term at the end of your program to gain real work experience before transitioning into your career.

**Prior to your practicum, you must provide the following documentation to Robertson College: a Criminal Records Check, a Child Abuse Registry Check, a Vulnerable Sector Search and CPR Level C with AED training.  Non-Violent Crisis Intervention (NVCI) training is recommended but not required.

Processing of some documentation from the appropriate agency may take up to 12 weeks. You will not be allowed to begin your practicum unless all four requirements are met.

Lloyd Richard

Patricia Ward

Lloyd Richard is an experienced Mental Health and Addictions Counsellor with an educational background in criminology, counselling and case management. For the past five years, Lloyd has been a college-level educator and mentor, sharing his many years of experience with his students. He is also a Health Care Aide Challenge coordinator and a Community Support Worker instructor and coordinator. Lloyd is currently working towards becoming a Registered Professional Counsellor with the Canadian Professional Counsellors Association (CPCA).

Lloyd Richard

Patricia Ward is a Community Support Worker program instructor at Robertson College. As a member of the Manitoba College of Social Workers, Patricia has extensive experience in social work having worked as a Residential Support Worker, Educational Assistant, and Mental Health Support Worker. Her academic credentials include a diploma in Disability Support Work, a Bachelor of Social Work from Booth University College as well as certificates in Theory of Marriage and Family Therapy. She has also received additional training in Attachment Theory, Family Systems Theory, and Youth and Child Studies.

Patricia Ward

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