School of Business and Technology Diploma
CompTIA A+, ITIL Foundation

Computer Support Technician

Build the troubleshooting, hardware, and help-desk skills to launch an IT support career in roughly seven months.

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A direct path to employment, Robertson graduates finish ready for the workforce with practicum placement and hiring support from Robertson Workforce.

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Learn more about Workforce

Get hired fixing the machines every workplace runs on

Certification Preparation CompTIA A+

This program is intended to prepare students for the CompTIA A+ 220-1001 and 220-1002 certifications; both exams are required for the CompTIA A+ certification.

Credential Diploma · 7 Months
Practicum 3 weeks

The Computer Support Technician diploma program equips students with the skills and knowledge to become a skilled member of the IT profession. Students will develop a foundation of knowledge in basic computer concepts including troubleshooting and repair, hardware components, and operational concepts of computers.

Six focused courses from the workbench to the help desk

  1. 1.

    Hardware and repair

    • A+ Certification – 100h
  2. 2.

    Windows deployment

    • Windows Client Certification – 100h
  3. 3.

    IT service management

    • ITIL Foundation – 100h
  4. 4.

    Workplace communication

    • Business Communication – 60h
  5. 5.

    Professional practice

    • Professionalism – 40h
    • Career Preparation – 40h

Where support technicians get their start

Job titles graduates land

Computer Help Desk Representative Help Desk Analyst Installation Technician Technical Help Desk Agent User Support Technician

Recent graduate placements

Help Desk Teams IT Support Departments Managed Service Providers

Potential Earnings

$42,640–$101,920

in a year or less, after graduation

jobbank.gc.ca

7 months, broken into 6 courses

A+ Certification

100h

Provides students with foundations in PC hardware and software concepts for preparation to complete the CompTIA 220-901 and 220-902 certification exams.

Windows Client Certification

100h

Provides students with the knowledge necessary to understand the tasks involved in deploying Windows 11 in a business environment. The course focuses on configuration tasks performed at the client’s computer, including those performed by a desktop admin across all types of business.

ITIL Foundation

100h

Introduces students to the fundamentals of the Information Technology Infrastructure Library (ITIL) and prepares them to write the ITIL Foundation certification exam.

Business Communication

60h

Teaches students the essential skills for basic business writing, emphasizing the role technology plays in communication and the best practices for using technology in the workplace.

Professionalism

40h

This course will introduce students to the concept of professional practice. Students will be introduced to professional competencies, research skills, writing, and presentation skills. Students will develop an understanding of project-management skills, and the importance of ongoing professional education and certification.

Career Preparation

40h

This course introduces students to career preparation strategies. Students will be introduced to job search strategies, interviews and other career management strategies.

One flat tuition, no surprises

Program Tuition

Includes all applicable fees, ebooks and courseware

Fees, ebooks, courseware included

$7,995

Tuition total

$7,995

Enrolling now for upcoming cohorts

Applying to Robertson College is simple, with no fee to apply and no commitment. If you'd rather talk it through first, book a 15-minute call with an advisor: they'll walk you through admission, financing, and which way to learn is best for you.