School of Technology

Computer Support Technician Diploma Program

Provide expert IT support to your customers.

Get Started

Program Overview

The Computer Support Technician diploma program in offers you the opportunity to become a skilled member of the IT profession.

As part of the diploma program, you will learn how to effectively field phone and email requests from customers seeking guidance on technical problems, diagnose the problem and patiently walk the customer through the problem-solving process.

You will have the option to write a limited number of certification exams pending course outcomes.

  • Learn the basic concepts of computer troubleshooting and repair, hardware components, operation concepts of computers
  • Learn to install, configure and troubleshoot computer hardware components
  • Learn to install common operating systems including Windows, Linux, and Mac and perform essential administration tasks
  • Explore the Linux operation system from the perspective of a system power user and administrator
  • Develop your knowledge in Windows Client Configuration including how to install, upgrade and migrate to Windows 10 and working within the Windows 10 operating system
  • Gain an overview of security essentials on computers and networks and learn to troubleshoot and resolve any identified security issues
  • Includes a course that prepares you to write the ITIL Foundation certification exam

Program Delivery

This program is offered at multiple Robertson College campus locations and via Robertson Online. Select a campus below to view campus specific information, like schedule information and enrolment dates.

Select A Campus

Calgary
Edmonton
Winnipeg

Robertson Online

Don't live near a Robertson campus? This program is also available online.

Online
View Program Robertson Online logo

Program Details

Quick Facts

building

Format:

Select A Campus

suitcase

Practicum:

Select A Campus

Admission Requirements

Contact Admissions

Career Opportunities

Career opportunities exist for Computer Support Technicians in organizations of all sizes and industries as:

  • User Support Technicians
  • Technical Help Desk Agents
  • Help Desk Analysts
  • System Support Representatives
  • Help Desk Technicians
  • Computer Help Desk Representatives
  • Installation Technicians
  • PC Support Analysts
You could be earning in less than a year
$31,200-$55,578

Lifetime Career Services

Even though you’ll leave Robertson once you graduate, we will support you throughout your career. Our team will help you with resume building, job hunting and interview preparation and will continue to guide you as you advance in your role.

Before you graduate, you’ll be paired with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that are committed to your success and helping you thrive.

Learn more about Lifetime Career Services.

Next Start Dates

To view enrolment dates for a specific location please select a Robertson College campus.

Select A Campus

Topics of Study

A+ Certification - 100 hours

Provides students with foundations in PC hardware and software concepts for preparation to complete the CompTIA 220-901 and 220-902 certification exams.

Windows Client Configuration - 120 hours

Provides students with the knowledge necessary to understand the tasks involved in deploying Windows 7 and Windows 10 in a business environment. The course focuses on configuration tasks performed at the client’s computer, including those performed by a desktop administrator across all sizes of business.

ITIL Foundation - 100 hours

Introduces students to the fundamentals of the Information Technology Infrastructure Library (ITIL) and prepares them to write the ITIL Foundation certification exam.

Business Communication - 60 hours

Teaches students the essential skills for basic business writing, emphasizing the role technology plays in communication and the best practices for using technology in the workplace.

Campus Experience

Virtual Classroom

Have the flexibility to live your life while learning remotely in our Virtual Classroom. Our flexible start dates, small class sizes and online learning tool Brightspace will help you stay on track with your assignments and connect with your peers and instructors.

Industry-Leading Instructors
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.

Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation and networking.

Financial Assistance and Funding

Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.

Questions about tuition and funding?

Contact Admissions

Work Experience: The Practicum

The practicum is an essential part of a student’s program. It is not merely a graduation requirement; it is an extension of the in-class learning. The practicum asks you to apply the skills, theories, and concepts that you learned in your classes in an entry-level work experience situation.

Practicum must begin and end within the dates outlined in your program schedule and enrolment contract. Practicum is a full-time, unpaid commitment and is presently available in 2 formats:

  • A jointly-procured practicum where you work directly with our WorkForce team to enhance your career development skills while obtaining a placement
  • A structured training related project delivered by industry professionals. Developed in response to the COVID 19 pandemic, this option allows you to stay on track to graduate if restrictions prevent physical placements

Let's Get Started

Fill out the form below and one of our Student Admissions Advisors will get in touch with you to guide you through enrolling for this program and answer any questions you have.

Speak with admissions
1 (204) 943-5661
Request Info

Program Availability

This program is offered at multiple Robertson College campus locations and via Robertson Online. Select a campus below to view campus specific information, like schedule information and enrolment dates.

Select A Campus
Calgary
Edmonton
Winnipeg