Explore This Program
Program Overview
The Computer Support Technician diploma program offers you the opportunity to become a skilled member of the IT profession.
As part of the diploma program, you will learn how to effectively field phone and email requests from customers seeking guidance on technical problems, diagnose the problem and patiently walk the customer through the problem-solving process.
This program is licensed under Alberta’s Private Vocational Training Act (PVTA) and Manitoba’s Private Vocational Institutions Act (PVIA).
You will have the option to write a limited number of certification exams pending course outcomes.
- Learn the basic concepts of computer troubleshooting and repair, hardware components, operation concepts of computers
- Learn to install, configure and troubleshoot computer hardware components
- Learn to install common operating systems including Windows, Linux, and Mac and perform essential administration tasks
- Explore the Linux operation system from the perspective of a system power user and administrator
- Develop your knowledge in Windows Client Configuration including how to install, upgrade and migrate to Windows 10 and working within the Windows 10 operating system
- Gain an overview of security essentials on computers and networks and learn to troubleshoot and resolve any identified security issues
- Includes a course that prepares you to write the ITIL Foundation certification exam
Program Delivery
Study on your own schedule with the option to attend live lectures throughout the week to connect with your instructor
Study and collaborate with your peers on campus, with instructor support along the way
Program Details
Admission Requirements
Contact AdmissionsCareer Opportunities
Career opportunities exist for Computer Support Technicians in organizations of all sizes and industries as:
- User Support Technicians
- Technical Help Desk Agents
- Help Desk Analysts
- System Support Representatives
- Help Desk Technicians
- Computer Help Desk Representatives
- Installation Technicians
- PC Support Analysts
You could be earning in less than a year
Navigate Your Career with Workforce
At Workforce, we commit to your success from enrolment to graduation and beyond. Our dedicated team of experts will provide you free lifetime career services — whether you need help securing a practicum placement, building a compelling resume, preparing for interviews and everything in between. No matter where your career journey takes you, we’ll be here, supporting you every step of the way.
Next Start Dates
To view enrolment dates for a specific location please select a Robertson College campus.
Select A CampusTopics of Study
A+ Certification - 100 hours
Provides students with foundations in PC hardware and software concepts for preparation to complete the CompTIA 220-901 and 220-902 certification exams.
Windows Client Configuration - 100 hours
Provides students with the knowledge necessary to understand the tasks involved in deploying Windows 7 and Windows 10 in a business environment. The course focuses on configuration tasks performed at the client’s computer, including those performed by a desktop administrator across all sizes of business.
ITIL Foundation - 100 Hours
Introduces students to the fundamentals of the Information Technology Infrastructure Library (ITIL) and prepares them to write the ITIL Foundation certification exam.
Business Communication - 60 Hours
Teaches students the essential skills for basic business writing, emphasizing the role technology plays in communication and the best practices for using technology in the workplace.
Professionalism - 40 Hours
This course will introduce students to the concept of professional practice. Students will be introduced to professional competencies, research skills, writing, and presentation skills. Students will develop an understanding of project-management skills, and the importance of ongoing professional education and certification.
Learning Experience
Dedicated Learning Platform
Instruction takes place via Brightspace, our online learning platform. It is where you will access your course materials, submit assignments, or attend real-time sessions in your virtual classrooms.
Learning on Your Own Time
All real-time sessions are optional. You may choose to join in or watch the recording at a later date at your own convenience.
Industry-Leading Instructors
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.
Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation and networking.
Tuition & Fees
Total amount is inclusive of all program registration fees, training completion fund, ebooks and courseware. The tuition amount for Manitoba enrolment contracts also encompasses a Training Completion Fund (TCF) fee.
Financial Assistance and Funding
Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.
Questions about tuition and funding?
Contact AdmissionsWork Experience: The Practicum
Practicum is a chance to gain real-world experience in your field of study, and it brings you one step closer to your career!
Apply Your Knowledge
Turn what you’ve learned into real-world action by embracing challenges and exploring business opportunities.
Gain Hands-on Experience
Impress your employer to boost your hiring chances. Our Workforce Team will guide you in securing a practicum that provides valuable experience.
Build Industry Connections
Make a strong impression during your practicum. Even if not hired, your host can be a key reference in your job search.
Tailored for Success
The Workforce Team will match your practicum to your strengths and career goals, setting you up for a successful start.
Certifications
The Computer Support Technician program is intended to prepare students for the CompTIA A+ 220-1001 and 220-1002 certifications. Click here for more information.Â
Note: Both exams (220-1001 and 220-1002) are required for the CompTIA A+ certification.
Students in the Network Security Technician program are eligible to request industry certification vouchers worth up to $650
Let's Get Started
Simply fill out the form below and one of our Student Advisors will provide any extra information you need and get your account activated as early as today.
Program Availability
This program is offered at multiple Robertson College campus locations. Select a campus below to view campus specific information, like schedule information and enrolment dates.