Explore This Program
Program Overview
The first dental professional a patient encounters is generally the front office staff. This interaction is vital to promoting the practice and making the patient comfortable.
This program is licensed under Alberta’s Private Vocational Training Act (PVTA) and Manitoba’s Private Vocational Institutions Act (PVIA).
Dental office administrators play a key role in enhancing operations in the dental setting. They perform essential tasks such as processing information, utilizing paper and electronic management systems, scheduling and keeping financial records all while demonstrating proficient interpersonal skills. They create a connection between clients and dentists by coordinating requests from both parties. The Dental Office Administrator program will equip students with the office administrative skills and clinical knowledge necessary to work effectively in a dental practice.
Students will develop competencies in the following areas through this program:
- Oral-facial anatomy and terminology
- Basic clinical dentistry theory
- Legal and ethical privacy regulations
- Patient relations and care
- Records and scheduling
- Dental insurance
- General accounting principles and procedures
- Dental software
Program Delivery
Online Learning
- Study on your own schedule with the option to attend live lectures throughout the week to connect with your instructor.
- Remote learning doesn't mean you're doing it on your own! You will always have the support of your instructors and education team through video calls, discussion boards and more.
- Brightspace helps you stay on track and hold you accountable while giving you flexibility.
Visit our Online Learning to learn more about this delivery format.
Program Details
Admission Requirements
Our admissions agents can work with you to ensure you meet the program’s criteria. This program is not currently open to International Students.
Need advice? A Student Admissions Advisor is here to support you.
Contact AdmissionsCareer Opportunities
Graduates are qualified to work in dental, orthodontics and other specialized dental care practices.
- Dental Office Assistant
- Dental Receptionist
Students in the Dental Office Administrator diploma program will graduate with highly-transferrable skills that can be applied to a variety of office settings. For those wanting to work in the dental office setting, job prospects are moderate across much of Canada for the 2021 – 2023 period.
Continue your research:
You could be earning in less than a year
Lifetime Career Services
Even though you’ll leave Robertson once you graduate, we will support you throughout your career. Our team will help you with resume building, job hunting and interview preparation and will continue to guide you as you advance in your role.
Before you graduate, you’ll be paired with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that are committed to your success and helping you thrive.
Learn more about Lifetime Career Services.
Next Start Dates
Online on your own time with 3 real-time optional sessions per week with your instructor. Real-time sessions are recorded so that you have the option to watch them at a later time.
New start dates are being released all the time. Contact us for more dates.
Topics of Study
Administrative Office Procedures - 20 hours
Introduces students to common office procedures, such as human relations; organization structure and office layout; office technology; front-line reception; aspects of business communication specific to the office professional and record keeping are covered.
MS Office Applications - 80 hours
Prepares students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.
Keyboarding - 20 hours
Improves touch typing skills on a keyboard with a focus on improving speed and accuracy. This course increases job efficiency and and understanding of work station ergonomics.
Business Communications - 60 hours
Explores the essential skills for basic business writing and professional interaction. This course also emphasizes the role technology plays in the workplace to enhance communication.
Customer Service - 20 hours
Provides a foundation for customer service, and focuses on building lifelong customer relationships through the development of positive customer care approaches.
Introduction to Human Resources - 20 Hours
This course provides a general overview of the human resource functions that assist an organization to deliver value through proper management of the employee life cycle.
Career Preparation - 40 hours
Develops strategies for successful job searching, interviewing and career management.
Oral Facial Anatomy & Terminology - 60 Hours
This course is designed to provide students with a solid understanding of dental terms and the ability to recognize and describe the anatomical structures of the head, neck and oral cavity.
Dental Office Administration I - 60 Hours
This course is designed to help students identify the duties and responsibilities of an effective dental office administrator and how this role is pivotal to the effective daily operations of a dental office, with emphasis on dental administrative procedures, privacy policies and regulations, patient relations, record keeping guidelines, telephone communications and appointment scheduling.
Dental Office Administration II - 60 Hours
This course will continue to provide the dental administration student with an overview of basic dental office procedures, emphasizing insurance, fee guides, financial arrangements, accounts receivable, accounts payable and basic banking.
Dental Software - 40 Hours
This course is designed to introduce students to dental management software, with a specific focus on using Maxident. This is one of the most commonly used dental software programs in Canada.
Learning Experience
Learning On Your Own Time
All real-time sessions are optional. You may choose to join in or watch the recording at a later date at your own convenience.
Industry-Leading Instructors
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.
Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation and networking.
How It Works
Getting Started
Our flexible start dates give you plenty of opportunities to plan for school and live your life around it.
Taking the Course
All Robertson Online courses are hosted on Brightspace, an online platform designed to give you everything you need to succeed in remote learning.
Entering the Workforce
Our programs set you up to adapt to industry changes and thrive in our modern digital workforce.
Visit the How It Works page to learn more about our online student experience. To learn more about how Brightspace gives you everything you need to succeed in your online courses, click here.
Financial Assistance and Funding
Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.
Questions about tuition and funding?
Contact Admissions
Practicum
The practicum is an essential part of a learner’s program. It is both a graduation requirement and an extension of in-class learning. The practicum asks you to apply the skills, theories, and concepts that you learned in your classes in an entry-level work experience situation.
Practicum must begin and end within the dates outlined in your program schedule and enrolment contract. Practicum is a full-time, unpaid commitment, and is jointly-procured — where you work directly with our Practicum team to obtain a training-related placement. Your active participation with our Practicum team in the search for your practicum placement will enhance your career development skills, industry networking opportunities, and professional communication skills.
About MaxiDent Software
Maxident™ 6: Intelligently Different Dental Software. Maxident is a state-of-the-art dental office software solution for the entire dental practice—patients, administrative staff and clinicians—from initial patient contact, check-in, treatment, check-out, insurance claims, payments, to patient recall.
The innovative and easy-to-use dental software programs use cutting edge technologies—artificial intelligence, voice input, touch screen, tablet design, electronic signature, digital imaging, and more— to improve productivity, optimize efficiency, and ensure optimal patient dental health.
Maxident is excited to work with Robertson College on the Dental Office Administrator program to provide additional course options that will assist students in opening more employment opportunities as they complete their studies.
Program Accreditation
Robertson’s Dental Office Administrator Program is accredited by the Dental Office Manager’s Association of Canada.
Let's Get Started
Simply fill out the form below and one of our Student Advisors will provide any extra information you need and get your account activated as early as today.
Program Availability
This program is neither available on campus or via Robertson Online.