Robertson / Programs / Dental Office Administrator

Dental Office Administrator Online Diploma Program

Dental Office Administrators play an essential role in the operation of any dental office.

Apply for this Program

The Dental Office Administrator program will equip students with the office administrative skills and clinical knowledge necessary to work effectively in a dental practice.

Program Overview

The first dental professional a patient encounters is generally the front office staff. This interaction is vital to promoting the practice and making the patient comfortable. Dental office administrators play a key role in enhancing operations in the dental setting. They perform essential tasks such as processing information, utilizing paper and electronic management systems, scheduling, financial records and demonstrate proficient interpersonal skills. They create a connection between clients and dentists by coordinating requests from both parties. The Dental Office Administrator program will equip students with the office administrative skills and clinical knowledge necessary to work effectively in a dental practice.

Students will develop competencies in the following areas through this program:

  • oral-facial anatomy and terminology
  • basic clinical dentistry theory
  • legal and ethical privacy regulations
  • patient relations and care
  • records and scheduling
  • dental insurance
  • general accounting principles and procedures
  • dental software


Graduates are qualified to work in dental, orthodontics and other specialized dental care practices.

  • Dental Office Assistant
  • Dental Receptionist

Topics of Study

Administrative Office Procedures - 20 hours

Introduces students to common office procedures, such as human relations; organization structure and office layout; office technology; front-line reception; aspects of business communication specific to the office professional and record keeping are covered.

MS Office Applications - 80 hours

Prepares students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.

Keyboarding - 20 hours

Improves touch typing skills on a keyboard with a focus on improving speed and accuracy. This course increases job efficiency and and understanding of work station ergonomics.

Business Communications - 60 hours

Explores the essential skills for basic business writing and professional interaction. This course also emphasizes the role technology plays in the workplace to enhance communication.

Customer Service - 20 hours

Provides a foundation for customer service, and focuses on building lifelong customer relationships through the development of positive customer care approaches.

Introduction to Human Resources - 20 Hours

This course provides a general overview of the human resource functions that assist an organization to deliver value through proper management of the employee life cycle.

Career Preparation - 40 hours

Develops strategies for successful job searching, interviewing and career management.

Oral Facial Anatomy & Terminology - 60 Hours

This course is designed to provide students with a solid understanding of dental terms and the ability to recognize and describe the anatomical structures of the head, neck and oral cavity.

Dental Office Administration I - 60 Hours

This course is designed to help students identify the duties and responsibilities of an effective dental office administrator and how this role is pivotal to the effective daily operations of a dental office, with emphasis on dental administrative procedures, privacy policies and regulations, patient relations, record keeping guidelines, telephone communications and appointment scheduling.

Dental Office Administration II - 60 Hours

This course will continue to provide the dental administration student with an overview of basic dental office procedures, emphasizing insurance, fee guides, financial arrangements, accounts receivable, accounts payable and basic banking.

Dental Software - 40 hours

Dental software is an important tool that enables dental office administrators to manage patient relationships effectively and execute on daily needs such as patient scheduling and follow ups. Dental software also provides important tools such as digital imaging and digital charting to ensure patients receive the finest oral care.

Dental Office Administrator Program Work Experience

Valuable workplace experience is gained during the compulsory 4-week full-time work experience program where you will work alongside industry professionals in a dental office setting.

About MaxiDent Software

maxident logo



Maxident™ 6: Intelligently Different Dental Software. Maxident is a state-of-the-art dental office software solution for the entire dental practice—patients, administrative staff and clinicians—from initial patient contact, check-in, treatment, check-out, insurance claims, payments, to patient recall.

The innovative and easy-to-use dental software programs use cutting edge technologies—artificial intelligence, voice input, touch screen, tablet design, electronic signature, digital imaging, and more— to improve productivity, optimize efficiency, and ensure optimal patient dental health.

Maxident is excited to work with Robertson College on the Dental Office Administrator program to provide additional course options that will assist students in opening more employment opportunities as they complete their studies.

Let's Get Started

Fill out the form below and one of our Student Admissions Advisors will get in touch with you to guide you through enrolling for this program and answer any questions you have.