Explore This Program
Program Overview
The first dental professional a patient encounters is generally the front office staff. This interaction is vital to promoting the practice and making the patient comfortable.
Employer Testimonials
“Sharing my dental expertise and offering guidance to Robertson College students is immensely fulfilling. They benefit not only from the course instruction and materials but also from the mentorship provided throughout the term by an industry expert such as myself.” — Rivertrail Dental
This program is licensed under Alberta’s Private Vocational Training Act (PVTA) and Manitoba’s Private Vocational Institutions Act (PVIA).
Dental office administrators play a key role in enhancing operations in the dental setting. They perform essential tasks such as processing information, utilizing paper and electronic management systems, scheduling and keeping financial records all while demonstrating proficient interpersonal skills. They create a connection between clients and dentists by coordinating requests from both parties. The Dental Office Administrator program will equip students with the office administrative skills and clinical knowledge necessary to work effectively in a dental practice.
Students will develop competencies in the following areas through this program:
- Oral-facial anatomy and terminology
- Basic clinical dentistry theory
- Legal and ethical privacy regulations
- Patient relations and care
- Records and scheduling
- Dental insurance
- General accounting principles and procedures
- Dental software
Program Delivery
Study on your own schedule with the option to attend live lectures throughout the week to connect with your instructor
Study and collaborate with your peers on campus, with instructor support along the way
Program Details
Admission Requirements
Contact AdmissionsCareer Opportunities
Graduates are qualified to work in dental, orthodontics and other specialized dental care practices.
- Dental Office Assistant
- Dental Receptionist
Students in the Dental Office Administrator diploma program will graduate with highly-transferrable skills that can be applied to a variety of office settings. For those wanting to work in the dental office setting, job prospects are moderate across much of Canada for the 2021 – 2023 period.
Continue your research:
You could be earning in less than a year
Navigate Your Career with Workforce
At Workforce, we commit to your success from enrolment to graduation and beyond. Our dedicated team of experts will provide you free lifetime career services — whether you need help securing a practicum placement, building a compelling resume, preparing for interviews and everything in between. No matter where your career journey takes you, we’ll be here, supporting you every step of the way.
Next Start Dates
To view enrolment dates for a specific location please select a Robertson College campus.
Select A CampusTopics of Study
Administrative Office Procedures - 20 hours
Introduces students to common office procedures, such as human relations; organization structure and office layout; office technology; front-line reception; aspects of business communication specific to the office professional and record keeping are covered.
MS Office Applications - 80 hours
Prepares students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.
Keyboarding - 20 hours
Improves touch typing skills on a keyboard with a focus on improving speed and accuracy. This course increases job efficiency and and understanding of work station ergonomics.
Business Communications - 60 hours
Explores the essential skills for basic business writing and professional interaction. This course also emphasizes the role technology plays in the workplace to enhance communication.
Customer Service - 20 hours
Provides a foundation for customer service, and focuses on building lifelong customer relationships through the development of positive customer care approaches.
Introduction to Human Resources - 20 Hours
This course provides a general overview of the human resource functions that assist an organization to deliver value through proper management of the employee life cycle.
Career Preparation - 40 hours
Develops strategies for successful job searching, interviewing and career management.
Oral Facial Anatomy & Terminology - 60 Hours
This course is designed to provide students with a solid understanding of dental terms and the ability to recognize and describe the anatomical structures of the head, neck and oral cavity.
Dental Office Administration I - 60 Hours
This course is designed to help students identify the duties and responsibilities of an effective dental office administrator and how this role is pivotal to the effective daily operations of a dental office, with emphasis on dental administrative procedures, privacy policies and regulations, patient relations, record keeping guidelines, telephone communications and appointment scheduling.
Dental Office Administration II - 60 Hours
This course will continue to provide the dental administration student with an overview of basic dental office procedures, emphasizing insurance, fee guides, financial arrangements, accounts receivable, accounts payable and basic banking.
Dental Software - 40 Hours
This course is designed to introduce students to dental management software, with a specific focus on using ABELDent. This is one of the most commonly used dental software programs in Canada.
Learning Experience
Learning On Your Own Time
All real-time sessions are optional. You may choose to join in or watch the recording at a later date at your own convenience.
Industry-Leading Instructors
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.
Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation and networking.
Tuition & Fees
Total amount is inclusive of all program registration fees, training completion fund, ebooks and courseware. The tuition amount for Manitoba enrolment contracts also encompasses a Training Completion Fund (TCF) fee.
Financial Assistance and Funding
Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.
Questions about tuition and funding?
Contact Admissions
Practicum
Practicum is a chance to gain real-world experience in your field of study, and it brings you one step closer to your career!
Apply Your Knowledge
Turn what you’ve learned into real-world action by embracing challenges and exploring business opportunities.
Gain Hands-on Experience
Impress your employer to boost your hiring chances. Our Workforce Team will guide you in securing a practicum that provides valuable experience.
Build Industry Connections
Make a strong impression during your practicum. Even if not hired, your host can be a key reference in your job search.
Tailored for Success
The Workforce Team will match your practicum to your strengths and career goals, setting you up for a successful start.
About ABELDent Software
ABELDent is a comprehensive dental practice management software designed to streamline the operations of dental clinics. It offers a wide range of features including appointment scheduling, patient records management, billing, treatment planning, and digital imaging integration. The software aims to enhance productivity, improve patient care, and ensure efficient practice management through user-friendly interfaces and robust functionality. ABELDent is trusted by dental professionals for its reliability, customization options, and support services.
ABELDent is excited to work with Robertson College on the Dental Office Administrator program to provide additional course options that will assist students in opening more employment opportunities as they complete their studies.
Program Accreditation
Robertson’s Dental Office Administrator Program is accredited by the Dental Office Manager’s Association of Canada.
Let's Get Started
Simply fill out the form below and one of our Student Advisors will provide any extra information you need and get your account activated as early as today.
Program Availability
This program is offered at multiple Robertson College campus locations. Select a campus below to view campus specific information, like schedule information and enrolment dates.
