Health Unit Clerks or Ward Clerks coordinate the unit's communication, maintenance, and activities in order to meet the needs of the medical staff, patients, and their families. Career opportunities for Health Unit Clerks exist in long-term care facilities, medical offices, and hospitals.
The Robertson College Health Unit Clerk program will prepare you to perform the clerical and administrative support required for a hospital unit or a health care facility. You will learn to:
- Effectively manage communications and be able to relay important information between patients and staff
- Arrange patient admissions and discharges
- Arrange patient tests and receive results
- Receive visitors and answer the telephone
- Transcribe and process doctor’s orders
- Assemble and maintain patient charts
- Maintain hospital equipment and drug inventory
- Type and distribute a variety of technical and non-technical reports and materials using computer systems and software that are relevant to the job
Graduates of the Health Unit Clerk program are qualified to work long-term care facilities, medical offices and hospitals across Alberta.
- Health Unit Clerk
- Unit Clerk
- Ward Clerk
- Record Maintenance Clerk
Topics of Study
Administrative Office Procedure - 20 hours
Introduces students to common office procedures. Topics such as human relations; organization structure and office layout; office technology; front-line reception; aspects of business communication specific to the office professional; and record keeping are covered.
Business Communications - 60 hours
Develops professional business skills necessary to communicate in a dynamic workplace. This course also emphasizes the role technology plays in communication and the best practices for using technology in the workplace.
Customer Service - 20 hours
Provides a foundation for customer service and focuses on building lifelong customer relationships through the development of positive customer care approaches.
Health Unit Clerk Procedures - 20 hours
Provides the knowledge and skills needed to accurately manage the admission, transfer, and discharge procedures for patients. Also included are postmortem procedures, recording vital signs, ordering supplies, filing, infection control, emergencies and any special services required.
Introduction to Human Resources - 20 hours
Reviews the principles involved in human resource functions that assist an organization to deliver value through proper management of the employee life cycle.
Keyboarding - 20 hours
Improves touch typing skills on a keyboard with a focus on improving speed and accuracy. This course increases job efficiency and understanding of work station ergonomics.
Anatomy, Physiology & Medical Terminology - 200 hours
Explores the fundamentals of medical terminology including word components, definitions, spelling, pronunciation and abbreviations. This course is an introduction to medical terminology, anatomy and physiology of the human body.
MS Office Applications - 80 hours
Prepares students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.
Orientation to Hospitals, Medical Centres and Health Care - 20 hours
Introduces students to the Health Care Delivery System: departments and services, members of the health care team, facility communication systems and client care management.
The Patient’s Chart and Transcription of Doctor’s Orders - 80 hours
Applies hands-on learning to transcribe doctors’ orders, nursing treatment orders, dietary orders, medication orders, laboratory orders, diagnostic imaging orders, and miscellaneous orders. The course will also focus on assembly of the patient’s chart.
Personal and Professional Skills - 20 hours
Examines the process of communication. Interpersonal behavior and communication skills are also discussed throughout the course.
Career Preparation - 40 hours
Provides students the skills needed to effectively search for industry-related employment. Students will prepare a resume, LinkedIn account, cover letter and develop their interviewing skills.
Health Unit Clerk Practicum
At the end of the theoretical training, you will participate in a 4-week full-time practicum where you will gain practical experience before transitioning to your new career.
Grace Karas is a Pharmacy Technician with many years of experience working at retail pharmacies as well as the Alberta Health Services. Grace joined Robertson College in 2008 and has been an instructor in both our Pharmacy Technician and Health Unit Clerk programs.
Let's Get Started
Fill out the form below and one of our Student Admissions Advisors will get in touch with you to guide you through enrolling for this program and answer any questions you have.