Robertson College / Programs / Medical Clinic & Unit Clerk Administration
Robertson College / Programs / Medical Clinic & Unit Clerk Administration
School of Health

Medical Clinic & Unit Clerk Administration Diploma Program Edmonton

This program will prepare students to work in an administrative and clinical support capacity within a health care environment.

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Program Overview

In this program, students will develop competencies in a wide variety of areas ranging from medical terminology to clinical office procedures. Students will learn how to perform critical administrative duties, complete basic clinical tasks, and maintain medical records. In addition, students will learn bookkeeping and accounting basics, and understand how to work directly with patients to check height, weight, temperature, and blood pressure.


Students will develop competencies in the following areas through this program:

  • Medical office terminology and procedures
  • Computer skills and medical software applications
  • Technical and non-technical reports
  • Effective communication and customer service skills
  • Patient admissions and discharge practices
  • Processes for patient tests and results
  • Medical transcription skills
  • Creation and maintenance of patient charts
  • Hospital equipment and drug inventory
  • General bookkeeping and accounting practices

Formats Available


Program Details

Quick Facts



Edmonton Campus



48 Weeks (11 Months)



5 Days a Week
8:00 am to 12:00 pm



4 Weeks
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Admission Requirements

Our admissions agents can work with you to ensure you meet the program’s criteria. This program is not currently open to International Students. Need advice? A Student Admissions Advisor is here to support you.

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Career Opportunities

Graduates of the Medical Clinic & Unit Clerk Administration are qualified to work in long-term care facilities, hospitals, medical clinics, and offices.

  • Health Unit Clerk
  • Unit Clerk
  • Ward Clerk
  • Record Maintenance Clerk
  • Medical Office Assistant
  • Medical Receptionist
You could be earning in less than a year

Lifetime Career Services

Even though you’ll leave Robertson once you graduate, we will support you throughout your career. Our team will help you with resume building, job hunting and interview preparation and will continue to guide you as you advance in your role.

Before you graduate, you’ll be paired with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that are committed to your success and helping you thrive.

Learn more about Lifetime Career Services.

Next Start Dates

Daily online real-time lectures with your instructor; on-campus scheduled lab classes

Virtual Classroom
April 26, 2021
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New start dates are being released all the time. Contact us for more dates.

Topics of Study

Administrative Office Procedures - 20 hours

Introduces students to common office procedures. Topics such as human relations; organization structure and office layout; office technology; front-line reception; aspects of business communication specific to the office professional; and record keeping are covered.

Business Communications - 60 hours

Explores the essential skills for basic business writing and professional interaction. This course also emphasizes the role technology plays in the workplace to enhance communication.

Career Preparation - 40 hours

Develops strategies for successful job searching, interviewing and career management.

Customer Service - 20 hours

Provides a foundation for customer service and focuses on building lifelong customer relationships through the development of positive customer care approaches.

Keyboarding - 20 hours

Improves touch typing skills on a keyboard with a focus on improving speed and accuracy. This course increases job efficiency and understanding of work station ergonomics.

Anatomy, Physiology & Medical Terminology 1 & 2- 200 hours

Explores how to deconstruct medical terms and use them appropriately in relation to the body’s structures, functions, and diseases.  Students will also learn how to deconstruct medical terms and use them appropriately in relation to the body’s structures, functions, and diseases. 

MS Office Applications - 80 hours

Prepares students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.

Orientation to Hospitals, Medical Centres and Health Care - 20 hours

Introduces students to the Health Care Delivery System: departments and services, members of the health care team, facility communication systems and client care management.

Patient’s Charts and Transcription of Doctor’s Orders - 60 hours

Applies hands-on learning to transcribe doctors’ orders, nursing treatment orders, dietary orders, medication orders, laboratory orders, diagnostic imaging orders, and miscellaneous orders. The course will also focus on assembly of the patient’s chart.

Billing & Coding - 20 hours

All healthcare facilities need to invoice for services rendered and to collect any outstanding payments due. Students will learn to navigate effectively through Electronic Medical Records (EMR). The course puts special emphasis on how to properly bill and document patient information with the utmost confidentiality.

Practicum / Work Experience - 160 Hours

Valuable workplace experience is gained during the compulsory four week full-time practicum. Students work alongside industry professionals and are evaluated on their abilities.

First Aid / CPR Level C - 20 Hours

As part of the program, students will attain their Level C CPR and basic First Aid certification.

Health Unit Clerk Procedures - 20 Hours

This fundamental course provides the knowledge and skills needed to accurately manage the admission, transfer, and discharge procedures for patients. Also included are postmortem procedures, recording vital signs, ordering supplies, filing, infection control, emergencies, and any special services required.

Medical History, Law & Ethics - 40 Hours

Introduces students to the medical code of ethics and the law that directs the medical community in everyday practices.

Medical Transcription - 80 Hours

This course is designed to help students develop their ability to comprehend, speak, and type medical terms and drug names properly. Students will review the rules of grammar as they pertain to the English language in gwneral, and the medical profession specifically. Students will be required to transcribe audio dictation and complete various grammar-based exercises.

Medical Office Procedures - 80 Hours

Reviews the basic administrative and clinical responsibilities in a medical office. The lessons cover reception, booking appointments, office correspondence, basic office accounting and sterilization and infection control procedures. Students also develop their critical thinking skills as they learn how to meet various patient needs.

Clinical Procedures 1 & 2 - 100 Hours

Students will learn how to perform various testing procedures performed in a medical office. Students will cover such topics as infection control, sanitization, sterilization, and sterile gloving. Students will also learn the importance of dealing with the psychological and emotional needs of patients.

Campus Experience

Have the flexibility to live your life while going to school with our half-day classes. Our flexible start dates and small class sizes give you plenty of opportunities to learn when it’s best for you and gain the hands-on skills to succeed in any industry.

Industry-Leading Instructors
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.

Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation and networking.

Financial Assistance and Funding

Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.

Questions about tuition and funding?

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The practicum is an essential part of a student’s program. It is not merely a graduation requirement; it is an extension of the in-class learning. The practicum asks you to apply the skills, theories, and concepts that you learned in your classes in an entry-level work experience situation.

Practicum must begin and end within the dates outlined in your program schedule and enrolment contract. Practicum is a full-time, unpaid commitment and is presently available in 2 formats:

  • A self-procured practicum
  • A practical project

Let's Get Started

Fill out the form below and one of our Student Admissions Advisors will get in touch with you to guide you through enrolling for this program and answer any questions you have.

Speak with admissions
1 (780) 705-6633
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