Robertson / Programs / Medical Office Assistant

Medical Office Assistant Diploma Program Edmonton

Medical Office Assistants play an essential role in the operation of any medical office.

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Our program trains you to perform critical administrative duties, handle basic clinical tasks, maintain medical records, bookkeeping and working directly with patients to check their height, weight, temperature and blood pressure.

Program Overview

The Robertson College Edmonton Medical Office Assistant diploma program will help you to develop proficiency as a Medical Office Assistant in a wide variety of areas ranging from medical terminology to clinical office procedures. 

  • Be introduced to medical office procedures.  You will study computer software applications used in medical office settings, office administration, patient relations and basic office accounting
  • Develop your communication and customer service skills to be able to meet various patient needs in a dynamic medical office setting
  • Learn medical terminology used in the medical field and anatomy and physiology basics in order to understand the structure, purpose and function of the various body systems
  • Learn about the various clinical procedures performed in a medical office including procedures regarding infection control, sanitation, and sterilization
  • Develop the Medial Transcription skills necessary to produce accurate medical reports from recorded dictation
  • Earn your CPR certification
  • Learn proper typing techniques and improve your keyboarding accuracy
  • Learn to use Microsoft Windows applications including Word, Excel, and PowerPoint


Graduates are qualified to work in medical, chiropractic, dental, physiotherapy and massage clinics, doctor’s offices, hospitals as well as in the claims department of insurance companies.

  • Medical Office Assistant
  • Medical Receptionist
  • Medical Secretary
  • Medical Administrative Assistant
  • Patient Care Coordinator

Topics of Study

Administrative Office Procedures - 20 hours

This course introduces students to common office procedures. Topics such as human relations; organization structure and office layout; office technology; front-line reception; aspects of business communication specific to the office professional; and record keeping are covered.

MS Office Applications - 80 hours

This course will prepare students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.

Keyboarding - 20 hours

In this course, students will understand how to use a keyboard properly, and develop greater keyboarding speed and accuracy.

Business Communications - 60 hours

This course teaches students the essential skills for basic business writing and professional interaction. This course also emphasizes the role technology plays in the work place to enhance communication.

Customer Service - 20 hours

This course provides a foundation for customer service, and focuses on building life-long customer relationships through the development of positive customer care approaches.

Career Preparation - 40 hours

In this course, students will be introduced to strategies for a successful job search, interview and career management.

Anatomy, Physiology, & Medical Terminology 1 - 100 hours

In this course, students will learn how to deconstruct medical terms and use them appropriately in relation to the body’s structures, functions and diseases.

Anatomy, Physiology, & Medical Terminology 2 - 100 hours

In this course, students will continue to learn how to deconstruct medical terms and use them appropriately in relation to the body’s structures, functions and diseases. This course is Part II of Anatomy, Physiology, & Medical Terminology.

Billing & Coding - 40 hours

This course will introduce students to billing and coding in medical facilities.

Clinical Procedures 1 - 60 hours

This course will provide students with understanding of variety of procedures and practical experiences in a clinical setting.

Clinical Procedures 2 - 40 hours

This course will provide students with understanding of variety of procedures and practical experiences in a clinical setting.

Introduction to Human Resources - 20 hours

This course provides a general overview of the human resource functions that assist an organization deliver value through proper management of the employee life cycle.

Medical History, Law, & Ethics - 40 hours

Students will be introduced to the medical code of ethics and the law that directs the medical community in every day practices.

Medical Office Procedures - 80 hours

This course introduces students to the basic administrative and clinical responsibilities in a medical office.  The lessons cover reception, booking appointments, office correspondence, basic office accounting and sterilization and infection control procedures. Students will also develop their critical thinking skills as they learn how to meet various patient needs.

Medical Transcription - 80 hours

This course will provide students with basic knowledge of the process of creating an accurate written document, from verbal recordings. 

Medical Office Assistant Program Practicum

Valuable workplace experience is gained during the compulsory 4-week full-time practicum where you will work alongside industry professionals in a medical office setting.

Shonda Holt

Shonda Holt has been an RN for 26 years. She spent 12 of those years working in the USA and has experience in cardiac, clinical support for medical sales, management, emergency room, recovery room, education and management of a clinical accreditation program. Shonda also has a passion for healthy eating and has a certificate in natural nutrition and is currently studying nutritional endocrinology. Shonda values respect and kindness. Working in healthcare is an opportunity to touch many lives in positive way, and Shonda considers it an honour and pleasure to support her students to bring the same into their careers.

Shonda Holt

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