Robertson College / Programs / Medical Office Assistant

Medical Office Assistant Online Diploma Program

Medical Office Assistants play an essential role in the operation of any medical office.

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Our program trains you to perform critical administrative duties, handle basic clinical tasks, maintain medical records, bookkeeping and working directly with patients to check their height, weight, temperature and blood pressure.

Program Overview

The Robertson College Online Medical Office Assistant diploma program will help you to develop proficiency as a Medical Office Assistant in a wide variety of areas ranging from medical terminology to clinical office procedures. 

  • Be introduced to medical office procedures.  You will study computer software applications used in medical office settings, office administration, patient relations and basic office accounting
  • Develop your communication and customer service skills to be able to meet various patient needs in a dynamic medical office setting
  • Learn medical terminology used in the medical field and anatomy and physiology basics in order to understand the structure, purpose and function of the various body systems
  • Learn about the various clinical procedures performed in a medical office including procedures regarding infection control, sanitation, and sterilization
  • Develop the Medial Transcription skills necessary to produce accurate medical reports from recorded dictation
  • Learn proper typing techniques and improve your keyboarding accuracy
  • Learn to use Microsoft Windows applications including Word, Excel, and PowerPoint


Graduates are qualified to work in medical, chiropractic, dental, physiotherapy and massage clinics, doctor’s offices, hospitals as well as in the claims department of insurance companies.

  • Medical Office Assistant
  • Medical Receptionist
  • Medical Secretary
  • Medical Billing Clerk
  • Health Care Assistant
  • Primary Care Assistant 
  • Patient Care Coordinator

Topics of Study

Administrative Office Procedures - 20 hours

Introduces students to common office procedures, such as human relations; organization structure and office layout; office technology; front-line reception; aspects of business communication specific to the office professional and record keeping are covered.

MS Office Applications - 80 hours

Prepares students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.

Keyboarding - 20 hours

Improves touch typing skills on a keyboard with a focus on improving speed and accuracy. This course increases job efficiency and and understanding of work station ergonomics.

Business Communications - 60 hours

Explores the essential skills for basic business writing and professional interaction. This course also emphasizes the role technology plays in the workplace to enhance communication.

Customer Service - 20 hours

Provides a foundation for customer service, and focuses on building lifelong customer relationships through the development of positive customer care approaches.

Career Preparation - 40 hours

Develops strategies for successful job searching, interviewing and career management.

Anatomy, Physiology, & Medical Terminology 1 - 100 hours

Explores how to deconstruct medical terms and use them appropriately in relation to the body’s structures, functions and diseases.

Anatomy, Physiology, & Medical Terminology 2 - 100 hours

Prepares students to deconstruct medical terms and use them appropriately in relation to the body’s structures, functions and diseases. This course is Part II of Medical Terminology, Anatomy & Physiology.

Billing & Coding - 40 hours

Introduces students to billing and coding in medical facilities.

Clinical Procedures 1 - 60 hours

Provides students with understanding of variety of procedures and practical experiences in a clinical setting.

Clinical Procedures 2 - 40 hours

Explores a variety of procedures and practical experiences in a clinical setting.

Introduction to Human Resources - 20 hours

Reviews human resource functions that assist an organization deliver value through proper management of the employee life cycle.

Medical History, Law, & Ethics - 40 hours

Introduces students to the medical code of ethics and the law that directs the medical community in everyday practices

Medical Office Procedures - 80 hours

Reviews the basic administrative and clinical responsibilities in a medical office. The lessons cover reception, booking appointments, office correspondence, basic office accounting and sterilization and infection control procedures. Students also develop their critical thinking skills as they learn how to meet various patient needs.

Medical Transcription - 80 hours

Provides students with basic knowledge of the process of creating an accurate written document, from verbal recordings.

Medical Office Assistant Work Experience Practicum

Valuable workplace experience is gained during the compulsory 4-week full-time practicum where you will work alongside industry professionals in a medical office setting.

Let's Get Started

Fill out the form below and one of our Student Admissions Advisors will get in touch with you to guide you through enrolling for this program and answer any questions you have.