Robertson College / Programs / Medical Office Assistant
Robertson College / Programs / Medical Office Assistant
School of Business

Medical Office Assistant Diploma

Medical Office Assistants play an essential role in the operation of any medical office.

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Program Overview

The Medical Office Assistant online diploma program will help you to develop proficiency as a Medical Office Assistant in a wide variety of areas ranging from medical terminology to clinical office procedures. 

  • Be introduced to medical office procedures and study computer software applications used in medical office settings, office administration, patient relations and basic office accounting
  • Develop your communication and customer service skills to be able to meet various patient needs in a dynamic medical office setting
  • Learn medical terminology used in the medical field and anatomy and physiology basics in order to understand the structure, purpose and function of the various body systems
  • Learn about the various clinical procedures performed in a medical office including procedures regarding infection control, sanitation and sterilization
  • Develop the Medical Transcription skills necessary to produce accurate medical reports from recorded dictation
  • Learn proper typing techniques and improve your keyboarding accuracy
  • Learn to use Microsoft Windows applications including Word, Excel and PowerPoint

Formats Available

This online program is also taught on-campus. Select a campus below for more information.

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Program Details

Quick Facts



Online Learning



44 Weeks (10 Months)



4 Weeks
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Admission Requirements

Our admissions agents can work with you to ensure you meet the program’s criteria. This program is not currently open to International Students. Need advice? A Student Admissions Advisor is here to support you.

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Career Opportunities

Graduates are qualified to work in medical, chiropractic, dental, physiotherapy and massage clinics, doctor’s offices, hospitals as well as in the claims department at insurance companies.

  • Medical Office Assistant
  • Medical Receptionist
  • Medical Secretary
  • Medical Billing Clerk
  • Health Care Assistant
  • Primary Care Assistant 
  • Patient Care Coordinator
You could be earning in less than a year

Lifetime Career Services

As a Robertson grad, our team will provide you with lifetime Career Development Support related to your program that will amplify your employment search strategies. We’ll help you create an employment search checklist, review your resume and cover letter, prepare for the interview and provide tips on building your professional network. 

Students, grads and alumni will also be invited to participate in exclusive Community Connection events such as virtual mixers with guest industry professionals as well as career development and employment strategy workshops. 

Learn more about Lifetime Career Services.

Next Start Dates

We accept new students into this program regularly at specified start dates. All Robertson Online courses are hosted on Brightspace, our online-learning hub. When you enroll, you’ll access your course materials, hand in assignments and connect with your instructors and peers through the online tool.

Online — Remote
November 2, 2020
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New start dates are being released all the time. Contact us for more dates.

Live near a Robertson campus? This course is also delivered on-campus.
Click here to learn more.

Topics of Study

Administrative Office Procedures - 20 hours

Introduces students to common office procedures, such as human relations; organization structure and office layout; office technology and front-line reception. Aspects of business communication specific to the office professional and record keeping are covered.

MS Office Applications - 80 hours

Prepares students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.

Keyboarding - 20 hours

Improves touch typing skills on a keyboard with a focus on improving speed and accuracy. This course increases job efficiency and and understanding of work station ergonomics.

Business Communications - 60 hours

Explores the essential skills for basic business writing and professional interaction. This course also emphasizes the role technology plays in the workplace to enhance communication.

Customer Service - 20 hours

Provides a foundation for customer service, and focuses on building lifelong customer relationships through the development of positive customer care approaches.

Career Preparation - 40 hours

Develops strategies for successful job searching, interviewing and career management.

Anatomy, Physiology, & Medical Terminology 1 - 100 hours

Explores how to deconstruct medical terms and use them appropriately in relation to the body’s structures, functions and diseases.

Anatomy, Physiology, & Medical Terminology 2 - 100 hours

Prepares students to deconstruct medical terms and use them appropriately in relation to the body’s structures, functions and diseases. This course is Part II of Medical Terminology, Anatomy & Physiology.

Billing & Coding - 40 hours

Introduces students to billing and coding in medical facilities.

Clinical Procedures 1 - 60 hours

Provides students with understanding of variety of procedures and practical experiences in a clinical setting.

Clinical Procedures 2 - 40 hours

Explores a variety of procedures and practical experiences in a clinical setting.

Introduction to Human Resources - 20 hours

Reviews human resource functions that assist an organization deliver value through proper management of the employee life cycle.

Medical History, Law, & Ethics - 40 hours

Introduces students to the medical code of ethics and the law that directs the medical community in everyday practices

Medical Office Procedures - 80 hours

Reviews the basic administrative and clinical responsibilities in a medical office. The lessons cover reception, booking appointments, office correspondence, basic office accounting and sterilization and infection control procedures. Students also develop their critical thinking skills as they learn how to meet various patient needs.

Medical Transcription - 80 hours

The Medical Transcript course introduces students to the skills and competencies needed in a medical-office setting. The course reviews clinical procedures and techniques such as vital signs, motor testing and sensory testing. Students gain confidence working with software, patient records and patient relations. Students also become well versed in anatomy, physiology and medical terminology relevant to a medical-office setting.

Online Learning

Study Anywhere
You choose where you learn. Robertson Online offers flexible courses that give you the freedom to study where, when and how it works best for you. You’ll stay up-to-date with weekly assignments and quizzes on Brightspace, so you won’t fall behind.

Instructor Support
Learn from industry professionals who bring real-life experience and insight into the classroom. You’ll have virtual support from your instructors through Brightspace, where you can book video appointments and use the instant messenger to ask questions.

The Power of Brightspace
All Robertson Online courses are hosted on Brightspace, our online-learning hub. You can study anytime, anywhere and access your course materials, submit assignments and connect with your instructors and peers, all through the online tool.

How It Works

Getting Started

Our flexible start dates give you plenty of opportunities to plan for school and live your life around it.

Taking the Course

All Robertson Online courses are hosted on Brightspace, an online platform designed to give you everything you need to succeed in remote learning.

Entering the Workforce

Our programs set you up to adapt to industry changes and thrive in our modern digital workforce.

Read more about How It Works.

Financial Assistance and Flexible Funding

Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.

Questions about tuition and funding?

Contact Admissions


The practicum is an essential part of a student’s program. It is not merely a graduation requirement; it is an extension of the in-class learning. The practicum asks you to apply the skills, theories, and concepts that you learned in your classes in an entry-level work experience situation.

Practicum must begin and end within the dates outlined in your program schedule and enrolment contract. Practicum is a full-time, unpaid commitment and is presently available in 2 formats:

  • A self-procured practicum
  • A practical project

Let's Get Started

Fill out the form below and one of our Student Admissions Advisors will get in touch with you to guide you through enrolling for this program and answer any questions you have.

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1 (855) 333-9319
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