Explore This Program
Government agencies, hospitals, not-for-profit organizations, and businesses face challenges in maintaining complex information and records. These groups need to maintain effective records and information in response to company needs, government regulations, legislation, standards, and business practices and policies.
The Robertson Records and Information Management Technician diploma provides graduates with the foundational knowledge and skills to qualify for career opportunities as Records and Information Management administrators within government, not-for-profit, and the business sector. This program is also a relevant professional learning opportunity for library technicians, health record clerks, student records analysts, human resources professionals, office administrators, multi-media personnel, administrative assistants, and business graduates.
Students will develop competencies in the following areas through this program:
- Records lifecycle
- Basic to moderately complex records management activities
- Legislation, security, governance, and compliance issues
- National and international best-practices and standards
- Principles of filing and information organization
- Processing records and information in physical and electronic formats using technologies in records management
- Understand the activities associated with archival activities
- Understand how to support business functions
- Research, report development, database foundations, and data reporting basics
- Communication skills including conflict resolution, teamwork, and intercultural communication
- Information technology essentials
- Understand the public service portion of archival work
- Quality assurance, data quality standards, ISO standard, and quality management
This online program is also taught on-campus. Select a campus below for more information.
Our admissions agents can work with you to ensure you meet the program’s criteria. This program is not currently open to International Students. Need advice? A Student Admissions Advisor is here to support you.Contact Admissions
Graduates will find employment related to NOC 1253 Records Management Technician in businesses of all sizes, and in government agencies, hospitals, not-for-profit organizations.
- Records and Information Management Technician
- Records and Information Management Coordinator
- Copyright Assistant
- Payment & Records Clerk
- Document Technician
- Documentation Technician
- Records Management Technician
You could be earning in less than a year
Lifetime Career Services
As a Robertson grad, our team will provide you with lifetime Career Development Support related to your program that will amplify your employment search strategies. We’ll help you create an employment search checklist, review your resume and cover letter, prepare for the interview and provide tips on building your professional network.
Students, grads and alumni will also be invited to participate in exclusive Community Connection events such as virtual mixers with guest industry professionals as well as career development and employment strategy workshops.
Learn more about Lifetime Career Services.
Next Start Dates
We accept new students into this program regularly at specified start dates. All Robertson Online courses are hosted on Brightspace, our online-learning hub. When you enroll, you’ll access your course materials, hand in assignments and connect with your instructors and peers through the online tool.
Topics of Study
Active Records Management - 60 Hours
This course introduces students to the skills and techniques needed to effectively manage active records. Students will develop an understanding of basic RIM concepts and terminology, filing systems, organization of information, and file plan development. Students will become familiar with the methods and issues related to both physical and electronic records storage. In addition, students will distinguish between the different types of institutional records and define different types of active records-keeping activities related to operations, customer service, sales and marketing, and delivery.
Archives - 60 Hours
This course introduces students to the activities associated with archival activities. Students will develop an understanding of the archival process and functional areas such as archive acquisition, appraisal, description, conservation and security. Students will develop foundational skills to understand the public service portion of archives management. The focus of this course is on institutional and organizational archives, with some focus on private papers.
Career Preparation - 40 Hours
This course introduces students to career preparation strategies. Students will be introduced to job search strategies, interviews and other career management strategies.
Communication for Records Management - 60 Hours
This course introduces students to the core concepts of communication and the importance of effective communication within RIM studies. The course will explore communication theory and skills. Ideas such as communicating professional, conflict resolution, and intra-team communication will be explored using a variety of approaches. Students will develop and strength the communication skills needed to communicate effectively with supervisors, co-workers, and clients.
Electronic Records Management - 60 Hours
This course builds on the student’s emerging understanding of RIM and builds a deeper understanding of document management. Students will explore different RIM technologies and the considerations related to each. Students will enhance their understanding of electronic records and image management, use of microfilm, and capture and retrieval services.
Information Technology Essentials for Records Management - 60 Hours
This introduces students to relevant computer applications and technology skills within the RIM industries. Students develop basic technology skills (installing software, compressing and decompressing files, etc.), along with advanced technology skills (maintaining data, formulating queries, etc.). Students will become familiar with more advanced technology applications (Microsoft, Excel, Access, and PowerPoint) and with RIM software and type of information systems. This course will also touch on MS Project, MS Access, and database systems within MIS.
Microsoft Office Applications - 80 Hours
This course will prepare students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting, and printing functions common to most Windows applications.
Records Management Foundations - 60 Hours
This course introduces students to the field of Records and Information Management (RIM). Students will be introduced to the records lifecycle and basic records management activities. Students will explore issues related governance, legislation, privacy, and security, including Privacy by Design. They will also develop an understanding of best-practices and standards related to RIM.
Research and Reporting - 60 Hours
This course introduces students to the fundamentals of research and evaluation as it applies to RIM. Students will develop an understanding of research methodology, evidence-based best practice, and knowledge mobilization processes. Students will develop critical thinking and appraisal skills, and develop the skills to collaborate on research projects. This course strengthens student’s ability to engage in and support research practice within the field.
You choose where you learn. Robertson Online offers flexible courses that give you the freedom to study where, when and how it works best for you. You’ll stay up-to-date with weekly assignments and quizzes on Brightspace, so you won’t fall behind.
Learn from industry professionals who bring real-life experience and insight into the classroom. You’ll have virtual support from your instructors through Brightspace, where you can book video appointments and use the instant messenger to ask questions.
The Power of Brightspace
All Robertson Online courses are hosted on Brightspace, our online-learning hub. You can study anytime, anywhere and access your course materials, submit assignments and connect with your instructors and peers, all through the online tool.
How It Works
Our flexible start dates give you plenty of opportunities to plan for school and live your life around it.
Taking the Course
All Robertson Online courses are hosted on Brightspace, an online platform designed to give you everything you need to succeed in remote learning.
Entering the Workforce
Our programs set you up to adapt to industry changes and thrive in our modern digital workforce.
Financial Assistance & Funding
Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.
Questions about tuition & financial assistance?Contact Admissions
The practicum is an essential part of a student’s program. It is not merely a graduation requirement; it is an extension of the in-class learning. The practicum asks you to apply the skills, theories, and concepts that you learned in your classes in an entry-level work experience situation.
Practicum must begin and end within the dates outlined in your program schedule and enrolment contract. Practicum is a full-time, unpaid commitment and is presently available in 2 formats:
- A self-procured practicum
- A practical project
Let's Get Started
Fill out the form below and one of our Student Admissions Advisors will get in touch with you to guide you through enrolling for this program and answer any questions you have.