Enroll before July 15 and receive a $1,500 study credit.
School of Business

Records and Information Management Technician Program

Records and Information Management Technicians have the skills to create, manage, and archive electronic, paper and other information resources.

Program Delivery


Program Overview

Government agencies, hospitals, not-for-profit organizations, and businesses face challenges in maintaining complex information and records. These groups need to maintain effective records and information in response to company needs, government regulations, legislation, standards, and business practices and policies. 

The Robertson Records and Information Management Technician diploma provides graduates with the foundational knowledge and skills to qualify for career opportunities as Records and Information Management administrators within government, not-for-profit, and the business sector. This program is also a relevant professional learning opportunity for library technicians, health record clerks, student records analysts, human resources professionals, office administrators, multi-media personnel, administrative assistants, and business graduates.

Students will develop competencies in the following areas through this program:

  • Records lifecycle
  • Basic to moderately complex records management activities
  • Legislation, security, governance, and compliance issues
  • National and international best-practices and standards
  • Principles of filing and information organization
  • Processing records and information in physical and electronic formats using technologies in records management
  • Understand the activities associated with archival activities
  • Understand how to support business functions
  • Research, report development, database foundations, and data reporting basics
  • Communication skills including conflict resolution, teamwork, and intercultural communication
  • Information technology essentials
  • Understand the public service portion of archival work
  • Quality assurance, data quality standards, ISO standard, and quality management


Program Delivery

Online Learning

  • Study on your own schedule with the option to attend live lectures throughout the week to connect with your instructor.
  • Remote learning doesn't mean you're doing it on your own! You will always have the support of your instructors and education team through video calls, discussion boards and more.
  • Brightspace helps you stay on track and hold you accountable while giving you flexibility.

Visit our Online Learning to learn more about this delivery format.

Program Details

Quick Facts



30 Weeks (7.5 Months)



3 Weeks
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Admission Requirements

Candidates interested in this program need to have their high school diploma or GED. Our admissions agents can work with you to ensure you meet the program’s criteria. This program is not currently open to International Students.

Need advice? A Student Admissions Advisor is here to support you.

Contact Admissions

Career Opportunities

Graduates will find employment related to NOC 1253 Records Management Technician in businesses of all sizes, and in government agencies, hospitals, not-for-profit organizations. 

  • Records and Information Management Technician
  • Records and Information Management Coordinator
  • Copyright Assistant
  • Payment & Records Clerk
  • Document Technician
  • Documentation Technician
  • Records Management Technician
You could be earning in less than a year

Lifetime Career Services

Even though you’ll leave Robertson once you graduate, we will support you throughout your career. Our team will help you with resume building, job hunting and interview preparation and will continue to guide you as you advance in your role.

Before you graduate, you’ll be paired with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that are committed to your success and helping you thrive.

Learn more about Lifetime Career Services.

Next Start Dates

Online on your own time with 3 real-time optional sessions per week with your instructor.

July 18, 2022
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September 19, 2022
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New start dates are being released all the time. Contact us for more dates.

Topics of Study

Active Records Management - 60 Hours

This course introduces students to the skills and techniques needed to effectively manage active records. Students will develop an understanding of basic RIM concepts and terminology, filing systems, organization of information, and file plan development. Students will become familiar with the methods and issues related to both physical and electronic records storage. In addition, students will distinguish between the different types of institutional records and define different types of active records-keeping activities related to operations, customer service, sales and marketing, and delivery.

Archives - 60 Hours

This course introduces students to the activities associated with archival activities. Students will develop an understanding of the archival process and functional areas such as archive acquisition, appraisal, description, conservation and security. Students will develop foundational skills to understand the public service portion of archives management. The focus of this course is on institutional and organizational archives, with some focus on private papers.

Career Preparation - 40 Hours

This course introduces students to career preparation strategies. Students will be introduced to job search strategies, interviews and other career management strategies.

Communication for Records Management - 60 Hours

This course introduces students to the core concepts of communication and the importance of effective communication within RIM studies. The course will explore communication theory and skills. Ideas such as communicating professional, conflict resolution, and intra-team communication will be explored using a variety of approaches. Students will develop and strength the communication skills needed to communicate effectively with supervisors, co-workers, and clients.

Electronic Records Management - 60 Hours

This course builds on the student’s emerging understanding of RIM and builds a deeper understanding of document management. Students will explore different RIM technologies and the considerations related to each. Students will enhance their understanding of electronic records and image management, use of microfilm, and capture and retrieval services.

Information Technology Essentials for Records Management - 60 Hours

This introduces students to relevant computer applications and technology skills within the RIM industries. Students develop basic technology skills (installing software, compressing and decompressing files, etc.), along with advanced technology skills (maintaining data, formulating queries, etc.). Students will become familiar with more advanced technology applications (Microsoft, Excel, Access, and PowerPoint) and with RIM software and type of information systems. This course will also touch on MS Project, MS Access, and database systems within MIS.

Microsoft Office Applications - 80 Hours

This course will prepare students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting, and printing functions common to most Windows applications.

Records Management Foundations - 60 Hours

This course introduces students to the field of Records and Information Management (RIM). Students will be introduced to the records lifecycle and basic records management activities. Students will explore issues related governance, legislation, privacy, and security, including Privacy by Design. They will also develop an understanding of best-practices and standards related to RIM.

Research and Reporting - 60 Hours

This course introduces students to the fundamentals of research and evaluation as it applies to RIM. Students will develop an understanding of research methodology, evidence-based best practice, and knowledge mobilization processes. Students will develop critical thinking and appraisal skills, and develop the skills to collaborate on research projects. This course strengthens student’s ability to engage in and support research practice within the field.

Practicum - 120 Hours

The practicum experience is composed of an integrated work and learning experience. Students are expected to complete a minimum of 120 hours of practical experience within the public, not-for-profit or private business setting. This course is designed to help students integrate academic learning with the realities of the work environment.

Learning Experience

Have the flexibility to live your life while going to school with our half-day classes. Our flexible start dates and small class sizes give you plenty of opportunities to learn when it’s best for you and gain the hands-on skills to succeed in any industry.

Industry-Leading Instructors
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.

Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation and networking.

How It Works

Getting Started

Our flexible start dates give you plenty of opportunities to plan for school and live your life around it.

Taking the Course

All Robertson Online courses are hosted on Brightspace, an online platform designed to give you everything you need to succeed in remote learning.

Entering the Workforce

Our programs set you up to adapt to industry changes and thrive in our modern digital workforce.

Visit the How It Works page to learn more about our online student experience. To learn more about how Brightspace gives you everything you need to succeed in your online courses, click here.

Financial Assistance & Funding

Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.

Questions about tuition and funding?

Contact Admissions


The practicum is an essential part of a learner’s program. It is both a graduation requirement and an extension of in-class learning. The practicum asks you to apply the skills, theories, and concepts that you learned in your classes in an entry-level work experience situation. 

Practicum must begin and end within the dates outlined in your program schedule and enrollment contract. Practicum is a full-time, unpaid commitment, and is jointly-procured (where you work directly with our WorkForce team to obtain a training-related placement).  Your active participation with our Workforce Team in the search for your practicum placement will enhance your career development skills, industry networking opportunities, and professional communication skills.

Let's Get Started

Simply fill out the form below and one of our Student Advisors will provide any extra information you need and get your account activated as early as today.

Speak with admissions
1 (855) 333-9319
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Program Availability

This program is neither available on campus or via Robertson Online.

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Want a $1,500 study credit?

Enroll before July 15 to receive a $1,500 study credit towards an eligible diploma program.