Explore This Program
Program Overview
*The program is also offered face to face on campus should student enrolment be sufficient.
A tourism and hospitality professional is responsible for overseeing the operations of a hotel or hospitality establishment, ensuring excellent customer service, and managing various aspects such as guest services, staff management, reservations and revenue management, event coordination, and compliance with health and safety regulations. They strive to create a positive and memorable guest experience, handle guest inquiries and concerns, manage the establishment’s budget and financial performance, and foster effective communication and collaboration among staff and external stakeholders. Their role is crucial in maintaining the smooth functioning of the establishment and delivering exceptional hospitality services.
What You Will Learn
Students who complete the Tourism and Hospitality Management Diploma will learn to:
- Describe the hotel and hospitality industry, including its history, current trends, and future developments.
- Demonstrate excellent customer service skills in the hotel and hospitality sector by anticipating guest needs, and handling various customer service situations effectively.
- Demonstrate competence with front office operations, such as reservations management, guest check-in and check-out procedures, handling inquiries and complaints, managing room inventory, and utilizing property management systems.
- Describe key concepts in menu planning, food safety and sanitation, bar operations, restaurant service, and catering.
- Demonstrate financial management principles including revenue management, budgeting, cost control, and financial analysis.
- Apply leadership and teamwork for supervisory and management roles such as how to lead and motivate teams, resolve conflicts, and collaborate effectively.
- Analyze responsible tourism, environmental sustainability, and ethical considerations in hotel operations.
Campus Availability
Program Delivery
Study on your own schedule with the option to attend live lectures throughout the week to connect with your instructor
Study and collaborate with your peers on campus, with instructor support along the way
Program Details
Admission Requirements
Candidates interested in this program need to have their high school diploma or GED. Our admissions agents can work with you to ensure you meet the program’s criteria. This program is not currently open to International Students.
Need advice? A Student Admissions Advisor is here to support you.
Contact AdmissionsCareer Opportunities
Graduates will find employment in businesses of all sizes across a variety of sectors.
- Assistant Manager, Hotel
- Hotel Clerk Supervisor
- Tour Guide Supervisor
- Front Desk Manager
- Hotel Manager
- Restaurant Manager
- Tourist Home Operator
You could be earning in less than a year
Navigate Your Career with Workforce
At Workforce, we commit to your success from enrolment to graduation and beyond. Our dedicated team of experts will provide you free lifetime career services — whether you need help securing a practicum placement, building a compelling resume, preparing for interviews and everything in between. No matter where your career journey takes you, we’ll be here, supporting you every step of the way.
Next Start Dates
New start dates are being released all the time. Contact us for more dates.
Not near a Robertson campus?
This program is also available
online.
Topics of Study
Accounting - 60 Hours
This course introduces students to basic accounting principles, concepts, and standards used within the hospitality and tourism industry. Students will become familiar with financial statements and financial reports. This course introduces students to the importance of budgeting and revenue management, along with the importance of financial integrity.
Business Communication - 60 hours
Communication remains an essential skill sought by employers, regardless of discipline or field of study. Using a practical approach, students develop strong oral, written, body language and presentation skills to become effective business communicators. Learners will continue to strengthen professional writing, speaking, reading, listening skills, as well as using technology to communicate professionally in a business context. In addition, learners will use communication technology tools to support operations in the workplace.
Career Preparation - 40 hours
This course provides students with an overview of searching for employment opportunities, creating professional and targeted resumes and cover letters, and preparing for an interview. Students will learn about job hunting online, the application process for job aggregators, and discover the potential benefits of networking to help secure a job in their field.
Event Management - 80 Hours
This course introduces students to the topic of event management. Students will develop the skills to apply the fundamental principles of event management and to manage events. Topics will include event planning, event logistics, financial management, program development, and event sponsorship.
Food and Beverage Service Management - 80 Hours
This course introduces students to effective food and beverage service management. Students will develop the skills to provide high-quality food and beverage service. They will develop an understanding of menu planning and food promotion along with standard order and billing practices. This course will highlight the health and safety regulations specific to the food and beverage industry.
Front Office Management - 60 hours
This course provides an overview of front-office management roles and responsibilities. Students will become familiar with hotel operations, security and safety measures, guest service, and customer processes. This course provides a foundation for effective front-office management.
Hospitality Regulation and Legislation- 40 hours
This course introduces students to the legal and regulatory frameworks that govern the hospitality sector. Students will explore employment, food and alcohol, health and safety, consumer protection, and environmental regulations and practices. Strategies to manage compliance with regulatory requirements and laws will be a focus of this course.
Housekeeping Management - 40 hours
This course provides an overview of housekeeping management roles and responsibilities. Students will become familiar with back-of-house operations related to housekeeping including laundry management, inventory, pest-control, and health and safety regulations. This course introduces the student quality housekeeping management practices.
Human Resources Management - 60 hours
This course introduces students to human resource management within the hospitality and tourism sector. Students will develop the skills to facilitate all areas of human resource management including recruitment, employee training, performance management and employee engagement. This course will introduce students to compensation and benefits in both a unionized and non-unionized environment.
Introduction to Hospitality and Tourism Management - 40 Hours
This course introduces students to the hospitality and tourism sector. Students will explore the interrelationships between sectors and develop an understanding of the different types of hospitality and tourism industries. The course will introduce students to the historical development of the hospitality sector in Canada. Students will explore trends and issues within the sector.
Marketing & Sales - 80 Hours
This course introduces students to the concepts of marketing and sales. Students will learn the basic concepts of market analysis, market research, branding, and promotions. Sales will be discussed as a pivotal part of the marketing experience.
MS Office Applications - 80 Hours
This course will prepare students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.
Practicum or Practical Project - 160 hours
The Practicum experience is an integrated work and learning experience. Students are expected to complete a minimum of 160 hours of practical experience in the hospitality and tourism sector. The course is designed to help students integrate academic learning with the realities of the work environment.
Learning Experience
Classes
Have the flexibility to live your life while going to school with our half-day classes. Our flexible start dates and small class sizes give you plenty of opportunities to learn when it’s best for you and gain the hands-on skills to succeed in any industry.
Industry-Leading Instructors
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.
Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation and networking.
Tuition & Fees
Financial Assistance and Funding
Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.
Questions about tuition and funding?
Contact Admissions
Practicum
Practicum is a chance to gain real-world experience in your field of study, and it brings you one step closer to your career!
Apply Your Knowledge
Turn what you’ve learned into real-world action by embracing challenges and exploring business opportunities.
Gain Hands-on Experience
Impress your employer to boost your hiring chances. Our Workforce Team will guide you in securing a practicum that provides valuable experience.
Build Industry Connections
Make a strong impression during your practicum. Even if not hired, your host can be a key reference in your job search.
Tailored for Success
The Workforce Team will match your practicum to your strengths and career goals, setting you up for a successful start.
Let's Get Started
Simply fill out the form below and one of our Student Advisors will provide any extra information you need and get your account activated as early as today.
Program Availability
This program is delivered through our Winnipeg campus.
