Whether they are working at veterinary hospitals, veterinary clinics, pet shelter or pet shops, they provide client services for pets and their owners. As a graduate of this program, you will be skilled in administration, human relations, animal restraint, disease control and prevention, medical care, and surgical preparation. You will also be able to educate clients on nutrition, parasitology and basic animal care.
Designed to provide comprehensive training for a career in client services for companion animals and their owners, the Veterinary Office & Technical Assistant program will enable you to handle front office operations and assist the veterinarian.
- Learn the basic physical and psychological techniques to handle and restraint animals using both model and live animals
- Learn about animal husbandry; topics include breeds and breeding, anatomy, physiology, handling, training, behavior, euthanasia and more
- Learn about common parasites of dogs and cats as well as vaccinations, sanitation and disease prevention
- Be introduced to the world of surgery and become familiar with the procedures used for common surgical procedures
- Develop your customer services skills and how to perform office procedures that are specific to a veterinary office setting
- Learn to perform functions common to all Microsoft Windows applications including Word and Excel
- Learn to use Cornerstone, a database software program commonly used in veterinary office settings
- Gain hands-on experience with clinic sessions where graduating students will act as VOAs in a variety of scenarios
Graduates will find employment in veterinary hospitals, veterinary clinics, pet shelters and pet insurance offices across Alberta.
Topics of Study
Animal Husbandry - 40 hours
Introduces students to animal husbandry and covers dogs, cats, ferrets, exotics, birds and rodents. Topics covered will include breeds, anatomy and physiology, choosing a pet, travelling, activities, breeding, pediatrics, adolescence, senior pets, handling, training, behavior and euthanasia.
Animal Nutrition & Dentistry - 40 hours
Enables graduates to communicate basic nutritional information to clients. Students learn to read pet labels, understand AAFCO nutritional labeling and regulation of pet foods, determine energy requirements and calculate caloric values of pet foods. Students also complete the Hills Online Nutrition Course, learn to implement feeding plans and become familiar with the types of foods available through veterinarians. Focuses on preventing pet obesity, as well as basic dental care (from prevention to treatment).
Animal Restraint - 40 hours
Explores basic animal restraint techniques and adapts students to the patient and procedures being performed. Learn how students utilize psychological restraint and read the behavior of dogs and cats. Upon completion, students are able to effectively restrain cats and dogs for various procedures and understand restraint and handling techniques for a variety of other animals. Students also gain a basic understanding of how to handle nervous or aggressive animals, as well as proper safety precautions during handling.
Clinic Sessions (Blks 1-3) - 20 hours
Provides a hand-on approach by allowing students to observe various surgical and/or medical procedures to get a better understanding of the practical aspects of working within a veterinary clinic or hospital.
Computer Skills - 20 hours
Familiarizes students with Microsoft Office products, including Word and Excel to ensure a basic knowledge of commonly used computer programs.
Cornerstone Database Management - 20 hours
Introduces students to the basics of Cornerstone, a commonly used veterinary database software program.
Human Relations - 40 hours
Develop effective client communication skills, prepare resumes, develop interpersonal skills and work on self-awareness.
Medical Conditions of Pets - 120 hours
Explores a range of clinical signs, diagnostic tests and treatments related to skin diseases, eye and ear diseases, endocrine diseases, gastrointestinal tract diseases, respiratory diseases, heart and blood diseases, neurological diseases, musculoskeletal diseases, urinary and reproductive diseases, as well as cancer. Although veterinary office and technical assistants are not permitted to diagnose or prescribe treatments, this knowledge allows students to better respond to common client questions and to suggest to the client why it is important for the veterinarian to examine their pet.
Parasites of Pets - 40 hours
Focuses on common parasites of dogs and cats. Students are able to encourage clients to book parasite control appointments with the veterinarian as well as explain the veterinarian’s recommendations. Students also gain an understanding of the range of tests that are used to
diagnose parasites and the importance of diagnosis so the correct medication can be prescribed.
Terminology - 40 hours
Reviews basic anatomy, physiology and terminology of the major systems of the body. The focus is on dogs and cats but other species are discussed.
Vaccination, Sanitation and Disease Prevention - 20 hours
Introduces students to infectious diseases, zoonotic diseases and aseptic techniques in the veterinary hospital. Students learn about zoonotic diseases, the differences between viral, bacterial and fungal diseases, and receive a general knowledge of infectious diseases which can be vaccinated against.
Veterinary Assisting - 60 hours
Introduces students to the world of surgery and anesthesia. Students explore the procedures used for common surgical procedures and how to assist animal health technologists and veterinarians.
Veterinary Office Procedures (Blks 1-3) - 60 hours
Reviews front desk procedures, including booking appointments, handling telephone calls, admitting and discharging patients, maintaining records and preparing appropriate certificates for signature.
Veterinary Pharmacology - 40 hours
Provides a basic introduction into the different types of drugs, side effects, instructions for use and dispensing protocols for various types of commonly used medications. Students review the rules and regulations that govern prescription drug administration and dispensing.
Career Preparation - 20 hours
Introduces students to strategies for a successful job search and interview.
Valuable workplace experience is gained during the compulsory 4-week full-time practicum where you will work alongside industry professionals in a veterinary office setting.
Jeni Liggett started working as a Technician Assistant at 17 years old, before advancing to a technician role and eventually going to veterinary school in Saskatoon. She has been working as a Veterinarian for over 8 years in Alberta. She moved to Calgary 4 years ago and has since been working as a Locum Veterinarian. This means that she travels to various clinics to cover veterinary needs. She has experience working in many types of veterinary clinics (Emergency, Single Vet Clinics, Multiple Vet Clinics, rural, city, etc), which she uses to keep students up to date with various types of working environments. She has been teaching at Robertson College for 3 years and loves sharing her knowledge.
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