Whether they are working at veterinary hospitals, veterinary clinics, pet shelter or pet shops, they provide client services for pets and their owners. As a graduate of this program, you will be skilled in administration, human relations, animal restraint, disease control and prevention, medical care, and surgical preparation. You will also be able to educate clients on nutrition, parasitology and basic animal care.
Designed to provide comprehensive training for a career in client services for companion animals and their owners, the Veterinary Office & Technical Assistant program will enable you to handle front office operations and assist the veterinarian.
- Learn the basic physical and psychological techniques to handle and restraint animals using both model and live animals
- Learn about animal husbandry; topics include breeds and breeding, anatomy, physiology, handling, training, behavior, euthanasia and more
- Learn about common parasites of dogs and cats as well as vaccinations, sanitation and disease prevention
- Be introduced to the world of surgery and become familiar with the procedures used for common surgical procedures
- Develop your customer services skills and how to perform office procedures that are specific to a veterinary office setting
- Learn to perform functions common to all Microsoft Windows applications including Word and Excel
- Learn to use Cornerstone, a database software program commonly used in veterinary office settings
- Gain hands-on experience with clinic sessions where graduating students will act as VOAs in a variety of scenarios
Graduates will find employment in veterinary hospitals, veterinary clinics, pet shelters and pet insurance offices across Alberta.
Valuable workplace experience is gained during the compulsory 4-week full-time practicum where you will work alongside industry professionals in a veterinary office setting.
Jeni Liggett started working as a Technician Assistant at 17 years old, before advancing to a technician role and eventually going to veterinary school in Saskatoon. She has been working as a Veterinarian for over 8 years in Alberta. She moved to Calgary 4 years ago and has since been working as a Locum Veterinarian. This means that she travels to various clinics to cover veterinary needs. She has experience working in many types of veterinary clinics (Emergency, Single Vet Clinics, Multiple Vet Clinics, rural, city, etc), which she uses to keep students up to date with various types of working environments. She has been teaching at Robertson College for 3 years and loves sharing her knowledge.
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