School of Business

Veterinary Office Assistant Diploma Program Online

Receive the necessary training to perform the multifaceted duties of Veterinary Office Assistants.

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Program Overview

Veterinary Office Assistants deal directly with clients and their pets and help assess their needs, provide guidance and support, manage appointments and perform desk operations. As part of the Veterinary Office Assistant Online program, you will:

  • Learn about veterinary office procedures
  • Gain the skills and knowledge required to provide assistance to clients and their pets
  • Gain administrative and office skills such as business communications, computer fundamentals, keyboarding
  • Learn how to properly clean and maintain examination rooms and storage areas
  • Learn how to appropriately restrain and handle companion pets when needed
  • Develop the skills, knowledge and attitudes necessary to handle the multi-faceted duties of a Veterinary Office Assistant

Career opportunities for Veterinary Office Assistants exist in veterinary hospitals/clinics, pet shelters pet stores, humane shelters, pet daycares, Animal Control and other animal facilities across Manitoba. 

Program Delivery

This program is delivered through our Winnipeg campus, and is also available via Robertson Online.

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Program Details

Quick Facts



32 Weeks (8 Months)



4 Weeks
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Admission Requirements

Our admissions agents can work with you to ensure you meet the program’s criteria. This program is not currently open to International Students. Need advice? A Student Admissions Advisor is here to support you.

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Career Opportunities

Graduates will find employment in veterinary hospitals, veterinary clinics, pet shelters and pet insurance offices across Manitoba.

You could be earning in less than a year

Lifetime Career Services

Even though you’ll leave Robertson once you graduate, we will support you throughout your career. Our team will help you with resume building, job hunting and interview preparation and will continue to guide you as you advance in your role.

Before you graduate, you’ll be paired with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that are committed to your success and helping you thrive.

Learn more about Lifetime Career Services.

Next Start Dates

Online on your own time with 3 real-time optional sessions per week with your instructor.

Virtual Classroom
August 23, 2021
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New start dates are being released all the time. Contact us for more dates.

Topics of Study

Animal Restraint - 60 hours

Reviews the techniques and devices currently used to restrain and handle cats and dogs, as well as how to read pet body language.

Animal Nutrition - 60 hours

Focuses on pet nutritional requirements including helping clients compare pet foods, prescription diets, nutritional lifestyles, how to assess energy requirements and understanding the meaning of food labels.

Animal Parasites - 40 hours

Introduces students to common parasites of cats and dogs including treatments, preventions and medications. Also discussed are parasitic zoonosis.

Common Conditions - 40 hours

Provides knowledge on the common conditions that often affect companion animals while also developing an understanding of the history, predisposing factors, clinical signs, treatments and prognoses of these health concerns.

Digital Applications - 60 hours

Provides students with a basic understanding of computer hardware and software. Including Microsoft Word, Excel, Outlook, PowerPoint and web browsing techniques. Students also learn to operate computers independently, to organize files and folders, produce professional documents, send and manage email and use the Internet for research purposes.

Pet Immunity & Vaccinations - 40 hours

Explores the common diseases of dogs and cats. Topics include accurate history taking, clinical signs, predisposing factors and treatments. Emphasis is placed on the immunity pets acquire, how vaccinations work and how the pet’s own immune system works.

Vet Office Procedures and Customer Service - 80 hours

Explores the definition of excellent customer service in a veterinary clinic setting by role playing with classmates and exploring the challenges of customer service and effective problem-solving.

Veterinary Medical Terminology - 40 hours

Explores medical terminology and pet anatomy through the study of word elements and the structure and parts of animal body systems. This course helps communicate effectively with the animal health team. Knowing the terms used in the veterinary field is critical when speaking with staff and clients.

Veterinary Nursing - 60 hours

Reviews of the daily clinical procedures common to veterinary clinics and hospitals. Topics include the setup and function of the different areas within a vet clinic, how animals are hospitalized and cared for and the common surgeries and procedures for sick pets.

Veterinary Dispensing - 40 hours

Introduces students to pet medications and how they work in the body. Topics include understanding prescription orders, dosage forms and how medications are dispensed.

Employment and Career Management - 20 hours

Prepares students to conduct a thorough employment search strategy that incorporates personal marketing, assessment of skill inventories and an understanding of the job market in the relevant industry/sector. Throughout this course, students create or improve their resume, practice interview techniques, learn networking skills and how to successfully search for career-related employment.

Online Learning

Study Anywhere
You choose where you learn. Robertson Online offers flexible courses that give you the freedom to study where, when and how it works best for you. You’ll stay up-to-date with weekly assignments and quizzes on Brightspace, so you won’t fall behind.

Instructor Support
Learn from industry professionals who bring real-life experience and insight into the classroom. You’ll have virtual support from your instructors through Brightspace, where you can book video appointments and use the instant messenger to ask questions.

The Power of Brightspace
All Robertson Online courses are hosted on Brightspace, our online-learning hub. You can study anytime, anywhere and access your course materials, submit assignments and connect with your instructors and peers, all through the online tool.

How It Works

Getting Started

Our flexible start dates give you plenty of opportunities to plan for school and live your life around it.

Taking the Course

All Robertson Online courses are hosted on Brightspace, an online platform designed to give you everything you need to succeed in remote learning.

Entering the Workforce

Our programs set you up to adapt to industry changes and thrive in our modern digital workforce.

Visit the How It Works page to learn more about our online student experience. To learn more about how Brightspace gives you everything you need to succeed in your online courses, click here.

Financial Assistance and Funding

Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.

Questions about tuition and funding?

Contact Admissions


The practicum is an essential part of a student’s program. It is not merely a graduation requirement; it is an extension of the in-class learning. The practicum asks you to apply the skills, theories, and concepts that you learned in your classes in an entry-level work experience situation.

Practicum must begin and end within the dates outlined in your program schedule and enrolment contract. Practicum is a full-time, unpaid commitment and is presently available in 2 formats:

  • A jointly-procured practicum where you work directly with our WorkForce team to enhance your career development skills while obtaining a placement
  • A structured training related project delivered by industry professionals. Developed in response to the COVID 19 pandemic, this option allows you to stay on track to graduate if restrictions prevent physical placements

Let's Get Started

Fill out the form below and one of our Student Admissions Advisors will get in touch with you to guide you through enrolling for this program and answer any questions you have.

Speak with admissions
1 (855) 333-9319
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Program Availability

This program is delivered through our Winnipeg campus, and is also available via Robertson Online.

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