Discover conflict resolution strategies to become more productive in your team, complete projects more efficiently and excel in your career
While oftentimes avoided, conflict is an important process for people and organizations to engage in to successfully progress and resolve issues or disagreements. Conflict is inevitable, and rather than avoiding it, professionals can benefit by embracing and supporting healthy approaches to conflict in the workplace. Doing so requires an understanding of what conflict is, why it’s important, and a healthy self-awareness of our own views and preferences when responding to conflict.
Course Highlights
Learners who successfully complete this course will be able to:
- Recognize different sources and drivers of conflict in the workplace
- Consider the value of conflict in the workplace
- Summarize conflict management styles and strategies
*Students who successfully complete this course will receive an e-certificate.
Course Details
Quick Facts
Format:
Online Micro-Course
Length:
10 Hours completed at your own pace
Course Price:
$150 CAD
Who is Eligible?
This online course can be taken by anyone. There are no specific requirements for entry. The course and its content may be of special interest to new professionals who are entering the workforce and would like to learn how to mediate professional conflict effectively; or seasoned professionals who would like to enhance their conflict management skills and strategies.
Flexible Learning
Study Anywhere
With micro-courses, you choose where you learn. Our flexible course format gives you the freedom to study where, when and how it works best for you – you set your own schedule.
24/7 Access
Thanks to our online learning hub Brightspace, you have access to your course materials 24 hours a day, 7 days a week. Pick up your coursework when it makes sense for you.
Boost Your Resume
Once you’re done, you’ll get to add an E-Course Certificate to your resume, boosting your credibility, skills and competitive advantage in your current or future career.
Terms and Conditions
Refund Policy
Refunds will only be considered when requested within two weeks of the date of registration and for learners who have not completed more than 25%.
- Days 1-7 after registration; learners will be eligible for a full refund if they have not completed more than 25%.
- Days 8-14 after registration; learners will be eligible for a refund minus $50.00 administration fee if they have not completed more than 25%.
- No refund will be issued for learners who have completed more than 25% within two weeks following their registration.
- No refund will be issued for learners after the two weeks following their registration.
- To be eligible for a refund, students must submit an email request to the Micro Course Team at [email protected] within the specified timeframe.
Course Access Duration
Learners are able to complete this course at their own speed up to a maximum of three months. At the three month expiry, any learner who has yet to complete the course will be unenrolled, leading to loss of access.