Explore This Program
Program Overview
The Medical Office Assistant program gives students the knowledge and skills necessary to provide administrative support to medical professionals in hospitals, physicians, and specialists’ offices, as well as any relevant health authorities in the province.
Employer Testimonials
“The education at Robertson gave confidence and a general understanding of the health care field. It didn’t take her long to catch on to our database system.” — Evolve Chiropractic
This program is licensed under Alberta’s Private Vocational Training Act (PVTA) and Manitoba’s Private Vocational Institutions Act (PVIA).
Program Delivery
Study on your own schedule with the option to attend live lectures throughout the week to connect with your instructor
Study and collaborate with your peers on campus, with instructor support along the way
Program Details
Admission Requirements
Contact AdmissionsCareer Opportunities
Graduates are qualified to work in medical, chiropractic, dental, physiotherapy, and massage clinics, doctor’s offices, and hospitals as well as in the claims department of insurance companies.
- Medical Office Assistant
- Medical Receptionist
- Medical Secretary
- Medical Billing Clerk
- Health Care Assistant
- Primary Care Assistant
You could be earning in less than a year
Navigate Your Career with Workforce
At Workforce, we commit to your success from enrolment to graduation and beyond. Our dedicated team of experts will provide you free lifetime career services — whether you need help securing a practicum placement, building a compelling resume, preparing for interviews and everything in between. No matter where your career journey takes you, we’ll be here, supporting you every step of the way.
Alumni Stories
The instructors go beyond what you would think they would do for you. It’s not just here. If you need to talk to an instructor, even for a personal reason, you can pick up the phone. They’ll make themselves available.
Next Start Dates
To view enrolment dates for a specific location please select a Robertson College campus.
Select A CampusTopics of Study
Anatomy, Physiology, & Medical Terminology - 120 Hours
This course introduces students to the anatomy and physiology of the various body systems. Students will develop an understanding of the structure and function of these systems, as well as basic medical terminology and common diseases and disorders of each.
Billing & Coding - 60 Hours
This course introduces students to billing within the provincial systems. Students will develop the skills to complete billing processes for patients, the Ministry of Health, Workers’ Compensation, health spending accounts, RCMP, out-of-province insurance claims, and private insurance. Students will also learn to use industry software.
Business Communication - 60 Hours
Using a practical approach, students will develop strong oral, written, body language, and presentation skills to become effective business communicators. Students will strengthen their writing, speaking, reading, and listening skills, as well as use technology to communicate professionally. In addition, students will use communication technology tools to support operations in the workplace.
Career Preparation - 40 Hours
This course introduces students to career preparation strategies. Students will be introduced to job search strategies, interviews, and other career management strategies.
Customer Service - 20 Hours
This course provides a foundation for customer service and recognizes that clients and colleagues can all be considered customers. This course focuses on building customer relationships through the development of positive customer care approaches that include respect for diversity and ensuring organizational integrity.
Introduction to the Healthcare System - 60 Hours
This course introduces students to the Canadian healthcare system. Students will develop an understanding of the different governance models, and roles and responsibilities within the healthcare system. Students will also develop an understanding of the competencies required by MOA professionals.
Keyboarding - 20 Hours
Students will learn the fundamental skills to become proficient in keyboarding techniques.
Introduction to Medical Procedures - 60 Hours
This course introduces students to the medical procedures facilitated within medical clinics. Students will become familiar with medical procedures and tests, laboratory procedures, and basic pharmacology. Students will also learn about health and safety procedures related to medical procedures and testing.
Medical Records - 60 Hours
This course introduces students to the record-keeping practices in the hospital and medical offices. Students will develop an understanding of related legislation and recognize the importance of confidentiality of records. Students will develop the skills to use common medical records software.
Medical Transcription l - 40 Hours
This course introduces students to medical transcription within the doctor’s office. Students will develop an understanding of common report structures and develop the skills to use transcription machines.
MS Office Applications - 80 Hours
This course will prepare students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting, and printing functions common to most Windows applications.
Medical Office Procedures - 60 Hours
This course introduces students to managing the healthcare office environment. Students will explore how to run a medical office and understand the daily, weekly, and yearly tasks involved in this process. Students will develop the skills to use initiative and problem-solving to ensure a safe and well-functioning medical office.
Professionalism - 40 Hours
Being a professional in a professional workplace ensures a positive first impression, successful interpersonal relationships, and a lasting reputation. This course provides training in leadership skills that ensure adaptability to a continually changing work environment. Topics covered include initiative, teamwork, and continuous learning.
Scheduling - 40 Hours
This course introduces students to the concept of scheduling appointments. Students will explore issues that can make scheduling complicated and how to apply software and technologies.
Workplace Health and Safety - 20 Hours
MOAs should have and create a safe work environment while engaging in self-protection to maintain their own health and well-being. Students will learn how to set up and maintain a safe work environment when working alone and/or with clients and colleagues. Universal precautions and infection control techniques will also be covered. Students will demonstrate ergonomically sound work practices.
Learning Experience
Classes
Have the flexibility to live your life while going to school with our half-day classes. Our flexible start dates and small class sizes give you plenty of opportunities to learn when it’s best for you and gain the hands-on skills to succeed in any industry.
Industry-Leading Instructors
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.
Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation, and networking.
Tuition & Fees
The total amount is inclusive of all program registration fees, ebooks, and courseware. The tuition amount for Manitoba enrolment contracts also encompasses a Training Completion Fund (TCF) fee.
Financial Assistance and Funding
Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.
Questions about tuition and funding?
Contact Admissions
Practicum
Practicum is a chance to gain real-world experience in your field of study, and it brings you one step closer to your career!
Apply Your Knowledge
Turn what you’ve learned into real-world action by embracing challenges and exploring business opportunities.
Gain Hands-on Experience
Impress your employer to boost your hiring chances. Our Workforce Team will guide you in securing a practicum that provides valuable experience.
Build Industry Connections
Make a strong impression during your practicum. Even if not hired, your host can be a key reference in your job search.
Tailored for Success
The Workforce Team will match your practicum to your strengths and career goals, setting you up for a successful start.
Physical Demands and Working Conditions
- Able to work for long periods on a computer screen, maintaining posture, and ergonomic best practices.
Let's Get Started
Simply fill out the form below and one of our Student Advisors will provide any extra information you need and get your account activated as early as today.
Program Availability
This program is offered at multiple Robertson College campus locations. Select a campus below to view campus specific information, like schedule information and enrolment dates.