School of Business

Medical Office Assistant Diploma Program

Medical Office Assistants play an essential role in the operation of any medical office.

Program Delivery


Program Overview

The Robertson College Medical Office Assistant diploma program will help you develop proficiency as a Medical Office Assistant in a wide variety of areas ranging from medical terminology to clinical procedures.

This program is licensed under Alberta’s Private Vocational Training Act (PVTA) and Manitoba’s Private Vocational Institutions Act (PVIA).

  • Be introduced to clinical procedures and learn the key competencies and clinical skills performed in a medical office setting including vital signs, motor testing, sensory testing, sterile procedures and more
  • Learn office procedures that are applicable to the medical office setting including navigating around medical office software, patient record keeping, office administration, and patient relations
  • Develop the Medical Transcription skills necessary to produce accurate medical reports from recorded dictation 
  • Learn about anatomy, physiology, and medical terminology useful to a medical office setting
  • Develop professional business communication and customer service skills to work in a dynamic medical office setting
  • Learn proper typing techniques and improve your keyboarding accuracy
  • Learn to use Microsoft Windows applications including Word, Excel, and PowerPoint

Program Delivery

Online Learning

  • Study on your own schedule with the option to attend live lectures throughout the week to connect with your instructor.
  • Remote learning doesn't mean you're doing it on your own! You will always have the support of your instructors and education team through video calls, discussion boards and more.
  • Brightspace helps you stay on track and hold you accountable while giving you flexibility.

Visit our Online Learning to learn more about this delivery format.

Program Details

Quick Facts



43 Weeks (10.75 Months)



4 Weeks
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Admission Requirements

Our admissions agents can work with you to ensure you meet the program’s criteria. This program is not currently open to International Students. Need advice? A Student Admissions Advisor is here to support you.

Contact Admissions

Career Opportunities

Graduates are qualified to work in medical, chiropractic, dental, physiotherapy and massage clinics, doctor’s offices, hospitals as well as in the claims department of insurance companies. 

  • Medical Office Assistant
  • Medical Receptionist
  • Medical Secretary
  • Medical Billing Clerk
  • Health Care Assistant
  • Primary Care Assistant
You could be earning in less than a year

Lifetime Career Services

Even though you’ll leave Robertson once you graduate, we will support you throughout your career. Our team will help you with resume building, job hunting and interview preparation and will continue to guide you as you advance in your role.

Before you graduate, you’ll be paired with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that are committed to your success and helping you thrive.

Learn more about Lifetime Career Services.

Next Start Dates

Online on your own time with 3 real-time optional sessions per week with your instructor.

April 29, 2024
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May 27, 2024
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New start dates are being released all the time. Contact us for more dates.

Topics of Study

Anatomy, Physiology, & Medical Terminology - 120 hours

This course introduces students to the anatomy and physiology of the various body systems.  Students will develop an understanding of the structure and function of these systems, as well as basic medical terminology and common diseases and disorders of each.

Billing & Coding - 60 hours

This course introduces students to billing within the provincial systems.  Students will develop the skills to complete billing processes for patients, the Ministry of Health, Workers’ Compensation, health spending accounts, RCMP, out-of- province insurance claims, and private insurance.  Students will also learn to use industry software.

Business Communication - 60 Hours

Using a practical approach, students will develop strong oral, written, body language and presentation skills to become effective business communicators. Students will strengthen writing, speaking, reading, listening skills, as well as use technology to communicate professionally. In addition, students will use communication technology tools to support operations in the workplace.


Career Preparation - 40 Hours

This course introduces students to career preparation strategies.  Students will be introduced to job search strategies, interviews and other career management strategies.

Customer Service - 20 Hours

This course provides a foundation for customer service, and recognizes that clients and colleagues can all be considered customers. This course focuses on building customer relationships through the development of positive customer care approaches that includes respect for diversity and ensures organizational integrity.

Introduction to the Healthcare System - 60 Hours

This course introduces students to the Canadian healthcare system.  Students will develop an understanding of the different governance models, and roles and responsibilities within the healthcare system.  Students will also develop an understanding of the competencies required by MOA professionals.


Keyboarding - 20 Hours

Students will learn the fundamental skills to become proficient in keyboarding techniques.


Introduction to Medical Procedures - 60 Hours

This course introduces students to the medical procedures facilitated within medical clinics.  Students will become familiar with medical procedures and tests, laboratory procedures, and basic pharmacology.  Students will also learn about health and safety procedures related to medical procedures and testing.

Medical Records - 60 Hours

This course introduces students to the record-keeping practices in the hospital and medical offices.  Students will develop an understanding of related legislation and recognize the importance of confidentiality of records.  Students will develop the skills to use common medical records software.

Medical Transcription l - 40 Hours

This course introduces students to medical transcription within the doctor’s office.  Students will develop an understanding of common report structures and develop the skills to use transcription machines.  

MS Office Applications - 80 Hours

This course will prepare students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.

Medical Office Procedures - 60 Hours

This course introduces students to managing the healthcare office environment.  Students will explore how to run a medical office and understand the daily, weekly and yearly tasks involved in this process. Students will develop the skills to use initiative and problem-solving to ensure a safe and well-functioning medical office.  

Professionalism - 40 Hours

Being a professional in a professional workplace ensures a positive first impression, successful interpersonal relationships and a lasting reputation. This course provides training in leadership skills that ensure adaptability to a continually changing work environment. Topics covered include initiative, teamwork and continuous learning.


Scheduling - 40 Hours

This course introduces students to the concept of scheduling appointments.  Students will explore issues that can make scheduling complicated and how to apply software and technologies.

Workplace Health and Safety - 20 Hours

MOAs should have and create a safe work environment while engaging in self-protection to maintain their own health and well-being. Students will learn how to set up and maintain a safe work environment when working alone and/or with clients and colleagues. Universal precautions and infection control techniques will also be covered. Students will demonstrate ergonomically sound work practices. 

Learning Experience

Have the flexibility to live your life while going to school with our half-day classes. Our flexible start dates and small class sizes give you plenty of opportunities to learn when it’s best for you and gain the hands-on skills to succeed in any industry.

Industry-Leading Instructors
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.

Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation and networking.

How It Works

Getting Started

Our flexible start dates give you plenty of opportunities to plan for school and live your life around it.

Taking the Course

All Robertson Online courses are hosted on Brightspace, an online platform designed to give you everything you need to succeed in remote learning.

Entering the Workforce

Our programs set you up to adapt to industry changes and thrive in our modern digital workforce.

Visit the How It Works page to learn more about our online student experience. To learn more about how Brightspace gives you everything you need to succeed in your online courses, click here.

Financial Assistance and Funding

Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.

Questions about tuition and funding?

Contact Admissions


The practicum is an essential part of a learner’s program. It is both a graduation requirement and an extension of in-class learning. The practicum asks you to apply the skills, theories, and concepts that you learned in your classes in an entry-level work experience situation. 

Practicum must begin and end within the dates outlined in your program schedule and enrolment contract. Practicum is a full-time, unpaid commitment, and is jointly-procured — where you work directly with our Practicum team to obtain a training-related placement.  Your active participation with our Practicum team in the search for your practicum placement will enhance your career development skills, industry networking opportunities, and professional communication skills.

Let's Get Started

Simply fill out the form below and one of our Student Advisors will provide any extra information you need and get your account activated as early as today.

Speak with admissions
1 (855) 333-9319
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Program Availability

This program is neither available on campus or via Robertson Online.

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