Robertson / Programs / Medical Clinic & Unit Clerk Administration

Medical Clinic & Unit Clerk Administration Diploma Program Calgary

This program will prepare students to work in an administrative and clinical support capacity within a health care environment.

Apply for this Program

The Robertson College Medical Clinic & Unit Clerk Administration program will prepare students to work in an administrative and clinical support capacity within a health care environment. Career opportunities exist in long-term care facilities, hospitals, medical clinics, and offices.

Program Overview

In this program, students will develop competencies in a wide variety of areas ranging from medical terminology to clinical office procedures. Students will learn how to perform critical administrative duties, complete basic clinical tasks, and maintain medical records. In addition, students will learn bookkeeping and accounting basics, and understand how to work directly with patients to check height, weight, temperature, and blood pressure.

Competencies

Students will develop competencies in the following areas through this program:

  • Medical office terminology and procedures
  • Computer skills and medical software applications
  • Technical and non-technical reports
  • Effective communication and customer service skills
  • Patient admissions and discharge practices
  • Processes for patient tests and results
  • Medical transcription skills
  • Creation and maintenance of patient charts
  • Hospital equipment and drug inventory
  • General bookkeeping and accounting practices

Careers

Graduates of the Medical Clinic & Unit Clerk Administration are qualified to work in long-term care facilities, hospitals, medical clinics, and offices.

  • Health Unit Clerk
  • Unit Clerk
  • Ward Clerk
  • Record Maintenance Clerk
  • Medical Office Assistant
  • Medical Receptionist

Topics of Study

Administrative Office Procedures - 20 hours

Introduces students to common office procedures. Topics such as human relations; organization structure and office layout; office technology; front-line reception; aspects of business communication specific to the office professional; and record keeping are covered.

Business Communications - 60 hours

Explores the essential skills for basic business writing and professional interaction. This course also emphasizes the role technology plays in the workplace to enhance communication.

Customer Service - 20 hours

Provides a foundation for customer service and focuses on building lifelong customer relationships through the development of positive customer care approaches.

Keyboarding - 20 hours

Improves touch typing skills on a keyboard with a focus on improving speed and accuracy. This course increases job efficiency and understanding of work station ergonomics.

Anatomy, Physiology & Medical Terminology 1 & 2- 200 hours

Explores how to deconstruct medical terms and use them appropriately in relation to the body’s structures, functions, and diseases.  Students will also learn how to deconstruct medical terms and use them appropriately in relation to the body’s structures, functions, and diseases. 

MS Office Applications - 80 hours

Prepares students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.

Orientation to Hospitals, Medical Centres and Health Care - 20 hours

Introduces students to the Health Care Delivery System: departments and services, members of the health care team, facility communication systems and client care management.

Patient’s Charts and Transcription of Doctor’s Orders - 40 hours

Applies hands-on learning to transcribe doctors’ orders, nursing treatment orders, dietary orders, medication orders, laboratory orders, diagnostic imaging orders, and miscellaneous orders. The course will also focus on assembly of the patient’s chart.

Billing & Coding - 40 hours

All healthcare facilities need to invoice for services rendered and to collect any outstanding payments due. Students will learn to navigate effectively through Electronic Medical Records (EMR). The course puts special emphasis on how to properly bill and document patient information with the utmost confidentiality.

Practicum / Work Experience - 160 Hours

Valuable workplace experience is gained during the compulsory four week full-time practicum. Students work alongside industry professionals and are evaluated on their abilities.

First Aid / CPR Level C - 20 Hours

As part of the program, students will attain their Level C CPR and basic First Aid certification.

Health Unit Clerk Procedures - 20 Hours

This fundamental course provides the knowledge and skills needed to accurately manage the admission, transfer, and discharge procedures for patients. Also included are postmortem procedures, recording vital signs, ordering supplies, filing, infection control, emergencies, and any special services required.

Medical History, Law & Ethics - 40 Hours

Introduces students to the medical code of ethics and the law that directs the medical community in everyday practices.

Medical Transcription - 80 Hours

This course is designed to help students develop their ability to comprehend, speak, and type medical terms and drug names properly. Students will review the rules of grammar as they pertain to the English language in gwneral, and the medical profession specifically. Students will be required to transcribe audio dictation and complete various grammar-based exercises.

Medical Office Procedures - 80 Hours

Reviews the basic administrative and clinical responsibilities in a medical office. The lessons cover reception, booking appointments, office correspondence, basic office accounting and sterilization and infection control procedures. Students also develop their critical thinking skills as they learn how to meet various patient needs.

Clinical Procedures 1 & 2 - 100 Hours

Students will learn how to perform various testing procedures performed in a medical office. Students will cover such topics as infection control, sanitization, sterilization, and sterile gloving. Students will also learn the importance of dealing with the psychological and emotional needs of patients.

Career Preparation - 40 hours

Provides students the skills needed to effectively search for industry-related employment. Students will prepare a resume, LinkedIn account, cover letter and develop their interviewing skills.

Practicum / Work Experience

Valuable workplace experience is gained during the compulsory four week full-time practicum. Students work alongside industry professionals and are evaluated on their abilities.

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