Explore This Program
In this program, students will develop competencies in a wide variety of areas ranging from medical terminology to clinical office procedures. Students will learn how to perform critical administrative duties, complete basic clinical tasks, and maintain medical records. In addition, students will learn and understand how to work directly with patients to check height, weight, temperature, and blood pressure.
Students will develop competencies in the following areas through this program:
- Medical office terminology and procedures
- Computer skills and medical software applications
- Technical and non-technical reports
- Effective communication and customer service skills
- Patient admissions and discharge practices
- Processes for patient tests and results
- Medical transcription skills
- Creation and maintenance of patient charts
- Hospital equipment and drug inventory
- Study on your own schedule with the option to attend live lectures throughout the week to connect with your instructor.
- Remote learning doesn't mean you're doing it on your own! You will always have the support of your instructors and education team through video calls, discussion boards and more.
- Brightspace helps you stay on track and hold you accountable while giving you flexibility.
Visit our Online Learning to learn more about this delivery format.
48 Weeks (12 Months)
Candidates interested in this program need to have their highschool diploma or GED. Our admissions agents can work with you to ensure you meet the program’s criteria. This program is not currently open to International Students.
Need advice? A Student Admissions Advisor is here to support you.Contact Admissions
Graduates of the Medical Clinic & Unit Clerk Administration are qualified to work in long-term care facilities, hospitals, medical clinics, and offices.
- Health Unit Clerk
- Unit Clerk
- Ward Clerk
- Record Maintenance Clerk
- Medical Office Assistant
- Medical Receptionist
You could be earning in less than a year
Lifetime Career Services
Even though you’ll leave Robertson once you graduate, we will support you throughout your career. Our team will help you with resume building, job hunting and interview preparation and will continue to guide you as you advance in your role.
Before you graduate, you’ll be paired with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that are committed to your success and helping you thrive.
Learn more about Lifetime Career Services.
Next Start Dates
Daily online real-time lectures with your instructor; on-campus scheduled lab classes
Topics of Study
Anatomy, Physiology & Medical Terminology - 120 Hours
This course introduces students to the anatomy and physiology of the various body systems. Students will develop an understanding of the structure and function of these systems, as well as basic medical terminology and common diseases and disorders of each.
Billing and Coding - 60 Hours
This course introduces students to billing within the provincial systems. Students will develop the skills to complete billing processes for patients, the Ministry of Health, Workers’ Compensation, health spending accounts, RCMP, out-of- province insurance claims, and private insurance. Students will also learn to use industry software.
Business Communications - 60 Hours
Using a practical approach, students will develop strong oral, written, body language and presentation skills to become effective business communicators. Students will strengthen writing, speaking, reading, listening skills, as well as use technology to communicate professionally. In addition, students will use communication technology tools to support operations in the workplace.
Career Preparation - 40 Hours
This course introduces students to career preparation strategies. Students will be introduced to job search strategies, interviews and other career management strategies.
Customer Service - 20 Hours
This course provides a foundation for customer service, and recognizes that clients and colleagues can all be considered customers. This course focuses on building customer relationships through the development of positive customer care approaches that includes respect for diversity and ensures organizational integrity.
Introduction to the Healthcare System - 60 Hours
This course introduces students to the Canadian healthcare system. Students will develop an understanding of the different governance models, and roles and responsibilities within the healthcare system. Students will also develop an understanding of the competencies required by MCUC professionals.
Keyboarding - 20 Hours
Students will learn the fundamental skills to become proficient in keyboarding techniques.
Introduction to Medical Procedures - 60 Hours
This course introduces students to the medical procedures facilitated within medical clinics. Students will become familiar with medical procedures and tests, laboratory procedures, and basic pharmacology. Students will also learn about health and safety procedures related to medical procedures and testing.
Medical Records - 60 Hours
This course introduces students to the record-keeping practices in the hospital and medical offices. Students will develop an understanding of related legislation and recognize the importance of confidentiality of records. Students will develop the skills to use common medical records software.
Medical Transcription l - 40 Hours
This course introduces students to medical transcription within the doctor’s office. Students will develop an understanding of common report structures and develop the skills to use transcription machines.
Medical Transcription lI - 80 Hours
This course provides an overview of medical transcription facilitated by Medical Unit Clerk professionals. Students will develop the skills to process orders across the medical profession including doctors’ orders, diagnostic imaging orders, commentary therapies, nursing interventions and a variety of other medical practitioners. Students will be introduced to common hospital software and technologies used by the regional hospital systems.
MS Office Applications - 80 Hours
This course will prepare students to perform functions common to all Microsoft Windows applications. Elements include the ability to create and manipulate Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions common to most Windows applications.
Health Unit Clerk Procedures - 60 Hours
Office Procedures for MCUC introduces students to managing the healthcare office environment. Students will explore how to run a medical office and understand the daily, weekly and yearly tasks involved in this process. Students will develop the skills to use initiative and problem-solving to ensure a safe and well-functioning medical office.
Professionalism - 40 Hours
Being a professional in a professional workplace ensures a positive first impression, successful interpersonal relationships and a lasting reputation. This course provides training in leadership skills that ensure adaptability to a continually changing work environment. Topics covered include initiative, teamwork and continuous learning.
Scheduling - 40 Hours
This course introduces students to the concept of scheduling appointments. Students will explore issues that can make scheduling complicated and how to apply software and technologies.
Workplace Health and Safety - 20 Hours
MCUCs should have and create a safe work environment while engaging in self-protection to maintain their own health and well-being. Students will learn how to set up and maintain a safe work environment when working alone and/or with clients and colleagues. Universal precautions and infection control techniques will also be covered. Students will demonstrate ergonomically sound work practices.
Practicum / Work Experience - 160 Hours
The practicum or practical project component of the Medical Office Assistant Program is required for students in order to gain and apply the knowledge and skills learned throughout all other courses in the program. Students will gain confidence in skills as they progress. All program competencies are practiced and evaluated by the practicum employer(s) or mentor.
Have the flexibility to live your life while going to school with our half-day classes. Our flexible start dates and small class sizes give you plenty of opportunities to learn when it’s best for you and gain the hands-on skills to succeed in any industry.
Learn from industry professionals who bring real-life experience into the classroom. You can book office hours or get virtual support from your instructors through Brightspace, where you can schedule video appointments and use instant messenger to ask questions.
Lifelong Career Services
Connect with a career specialist in your field who will help you find a meaningful place to start your career. As a graduate, you’ll have lifelong access to student services that will help you with resume building, interview preparation and networking.
How It Works
Our flexible start dates give you plenty of opportunities to plan for school and live your life around it.
Taking the Course
All Robertson Online courses are hosted on Brightspace, an online platform designed to give you everything you need to succeed in remote learning.
Entering the Workforce
Our programs set you up to adapt to industry changes and thrive in our modern digital workforce.
Financial Assistance and Funding
Robertson offers a variety of financial aid opportunities to ease students’ stress and allow them to focus on their studies. If you need extra support, we have flexible funding to accommodate all our students, no matter their financial situation. Our dedicated Financial Aid Officers will help you every step of the way.
Questions about tuition and funding?Contact Admissions
The practicum is an essential part of a learner’s program. It is both a graduation requirement and an extension of in-class learning. The practicum asks you to apply the skills, theories, and concepts that you learned in your classes in an entry-level work experience situation.
Practicum must begin and end within the dates outlined in your program schedule and enrollment contract. Practicum is a full-time, unpaid commitment, and is jointly-procured (where you work directly with our WorkForce team to obtain a training-related placement). Your active participation with our Workforce Team in the search for your practicum placement will enhance your career development skills, industry networking opportunities, and professional communication skills.
Let's Get Started
Simply fill out the form below and one of our Student Advisors will provide any extra information you need and get your account activated as early as today.
This program is neither available on campus or via Robertson Online.